General Manager

Chicken Ranch Casino•Jamestown, CA

55d

About The Position

As a Team Member of the Administration team, the General Manager is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. The General Manager will provide strategic leadership to CRCR by working with the Tribal Council to develop and establish short and long‐term goals, strategies, and policies in accordance with the Tribal Council and CRCR mission.

Requirements

Demonstrate strong listening and communication skills.
Demonstrate problem‐solving and critical thinking.
Must be able to work independently and maintain a high level of performance.
Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
Demonstrate a flock mentality, focused on teamwork and collaboration with others.
Provide exceptional service to internal and external Guests while leveraging the knowledge of their position and the business, ensuring a clucktastic experience for all.
Stay engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.
Build lasting relationships by demonstrating honesty, integrity, and effective communication.
Drive to exceed expectations while remaining accountable and fair.
Accompany the chickens to every meeting so they can lay out a plan and EGG‐splain how to boost productivity.
Bachelor’s Degree and/or proven track record in creating positive organizational and fiscal outcomes
Ability to align organizational goals with strategic vision and provide leadership and guidance to Senior Management
Analytical abilities and problem‐solving skills.
Ability to prioritize, delegate and monitor multiple tasks and assignments while providing strategic leadership, lead change and motivation while building a badass team.
Excellent communication and public speaking skills.

Responsibilities

Provide exceptional Guest service while maintaining a positive attitude.
Promote the Players Club loyalty program to Guests.
Support and motivate Team Members while ensuring team responsibilities are performed according to established departmental standards.
Drive profitability and market share by collaborating with Leadership and Tribal Council to develop and implement effective operational and organizational infrastructure while establishing business goals and objectives.
Direct department activities to meet established objectives, overseeing key organizational projects.
Review and analyze current and historical financial data, establishing annual and monthly budget projections and reallocating spending as necessary.
Review financial and non‐financial reports to identify areas for improvement.
Comply with Gaming and Tribal regulatory requirements by maintaining comprehensive knowledge of all applicable regulations, identifying policy or procedural areas requiring modification, and initiating change as necessary.
Bring coaching and mentoring skills to the team and encourage professional training and development where necessary.
Provide Team Members with resources and authority to manage department operations effectively.
Build a positive and productive culture in the workplace by listening to and considering Team Members' opinions and recognizing accomplishments.
Act as a liaison between CRCR in dealing with Tribal and state officials, the community, and the media.
Ensure that all legal requirements of the operation are met and that internal controls are maintained.
Other duties as assigned.