General Manager

Team Sheeper Inc•Menlo Park, CA

10d•$85,000 - $107,000

About The Position

This position is a full-time professional management position and is an integral member of our management staff. All employees are expected to adhere to the company’s core values and promote a culture of inclusivity and diversity, service to each other and to our patrons, hard work and dedication, and creating a fun and safe environment for all to enjoy. The General Manager is ultimately responsible for the safe operations of the facility and directly oversees the Lifeguard department and Manager on Duty team, within that facility. The position requires the ability to lead by example and to set the standard for all employees to follow. The General Manager should be able to work independently or in a team environment, work well under pressure, problem solve, communicate professionally and effectively, manage projects, and lead, motivate, and inspire others. This position reports to the Head of Safety Operations.

Requirements

High School diploma or equivalent required; an Associate degree, preferred
Minimum 4 years experience in a similar position at a public or private pool or equivalent setting; or equivalent management experience
Lifeguard for the Professional Rescuer, AED, First Aid, LGI training certification
Certified Pool Operator (CPO) certified or in agreement to certify within 60 days of hire. (2 day course, paid for by company upon successful completion)

Nice To Haves

Bi-lingual in Spanish preferred

Responsibilities

Management of the Lifeguard department and Managers on Duty team at the facility to ensure all state or local requirements are met and all company standards, policies, and procedures are followed.
Lifeguarding and Manager on Duty responsibilities including performing these functions on a daily basis when needed
Conducting and managing lifeguard training classes
Being on site manager at the facility at least one weekend day, during peak operating hours, May through October.
Being on site manager at the facility during the facility’s peak hours on weekdays.
On call responsibility for all facilities, 1 weekend per month, to handle attendance and emergency issues.
Responsible for tracking and documenting staff call outs, no shows and tardies in an organized and transparent manner available for all managers to view. This includes implementing, preparing and delivering corrective actions to employees violating company policy.
Working in collaboration and coordination with other General Managers to use company resources efficiently and effectively across all locations
Recruiting and hiring of Lifeguard and Managers on Duty staff in collaboration with other General Managers and Head of Safety Operations. Hiring responsibilities include setting up a proper process for hiring of staff, communicating this to team members and setting up an appropriate schedule for interviews. Also including following up with candidates, positive or negative, and following the candidate through the onboarding process to ensure timely completion of onboarding.
Seasonal forecasting in order to “right-size” the lifeguard staff including the scheduling of all lifeguards and Managers on Duty at the facility.
Customer service inquiries and interactions that are elevated beyond the front line customer service staff
Ensuring all Lifeguards and Managers on Duty staff are trained to the company standard which closely aligns with the American Red Cross Lifeguarding Guidelines and are knowledgeable in all facility specific requirements and duties.
Ensuring all staff members on site are recognizable by wearing company appropriate professional uniform, unaltered and not enhanced in any way.
Monitoring and ordering facility safety equipment and supplies such as uniform, first aid kit supplies, AED pads and batteries, Taylor Test reagents, rescue tubes, handheld radios, etc.
Ensuring the facility is clean, well maintained, properly staffed, and is a safe and welcoming environment for patrons and employees.
Interacting with and managing the aquatic maintenance technician to ensure daily high water quality relating to proper water flow, filtration, heating, chemical feeding.
Monitor and report on operation of all mechanical equipment related to pool functionality.
Ensuring the facility is properly opened on a timely basis in the morning following Company safety procedures and closed at the end of the day in the same manner.
Reviewing, correcting, and approving Lifeguard and Manager on Duty payroll promptly per company policies, procedures, and standards.
Conducting Manager on Duty and lifeguard annual performance reviews
Motivating and mentoring all facility staff to ensure a dedicated, enthusiastic, and positive work environment and company culture.
Reviewing, and updating company safety policies and procedures as directed by the Head of Safety Operations.
Conducting, and documenting monthly in-service trainings for the Lifeguard staff and ensure that all company staff have been given the legally required trainings in other facets of the business including but not limited to sexual harassment, mandatory reporter, chemicals and hazardous materials
Conducting and documenting Lifeguard skill audits on a weekly basis.
Conducting and documenting multi-department facility-wide EAP drills on a quarterly basis..
Establishing a partnership and open line of communication with contracted renters.
Liaison with City staff regarding maintenance, partnered events, and other items as needed.
Monitoring and ordering facility supplies such as chemicals, janitorial supplies, office supplies, and other supplies or equipment as needed.
Understanding and instructing staff members on company systems including Paylocity, Perfectmind, WhenToWork, and Breezy.
Attending and participating in any required or pertinent company meetings, trainings, committees, or events.
Presenting a professional appearance and attitude at all times, and maintaining a high standard of customer service.
Perform duties of the Certified Pool Operator as needed.
Create and manage the Facility’s annual calendar of special events, early closures, holidays or anything outside of normal operations, and make sure all user groups receive communications.