General Manager

Chick-fil-A•East Greenwich, RI

33d

About The Position

At Chick-fil-A, the General Manager role is more than just a job at a Fast Food joint, it's an opportunity. In addition to working directly for an Independent Operator, Leaders gain life experience that goes far beyond serving a great product in a friendly environment. Chick-fil-A is a great opportunity for people of all ages and backgrounds, and no experience is necessary. We are seeking a General Manager to be a part of our rewarding team. Applicants must be hard-working, fast-moving, responsible, and quick-thinking. They should also exhibit the ability to go the extra mile and make personal connections with every guest.

Requirements

Must have open availability
Must have 5+ years of recent General Manager restaurant experience
Able to analyze the factors which drive a profit and loss statement.
Ability to lift up to 50lbs and stand for up to 10 hours at a time
Must have a Valid driver's license and reliable transportation
Serv Safe Certified (Preferred)
Must be 18 years or older
Ability to work in a fast-paced environment
Strong people skills with a desire to serve Team Members
Strong commitment to superior customer service
Ability to manage Team Member behavioral and performance issues
Ability to work in a team environment with shared ownership and responsibility
Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, or restaurant assistant manager is not required but is preferred.
Must be able to meet the physical demands of the position, which includes, but is not limited to, standing for up to 10 hours and lifting up to 40 lbs.

Nice To Haves

Serv Safe Certified (Preferred)
Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, or restaurant assistant manager is not required but is preferred.

Responsibilities

Responsible for the Operations of the Restaurant
Responsible for ensuring Manager's complete the Repair/Maintenance, cleanliness, presentation and insurance/liability claims of all "Customer Areas"-Parking Lot, Dining Room, Drive-Thru, Kitchen and Bathrooms.
Regularly ensure team members are sweeping the parking lot and all areas
Swiftly cleaning anything in need appropriately
Ensuring all items in restrooms are fully functional and clean
Ensuring all Dining Room items (tables, chairs, condiment counter, trash bins) are fully functional and clean
Ensuring all foyers are clean and fully-functional
Responsible for ensuring Drive Thru Manager coaches the behaviors (attentiveness, courtesy, speed and accuracy) of all team members hosting or on register. Those behaviors include
Hustle that creates a surprisingly fast Speed of Service (Be Quick; Don't hurry) encourages team to push speed and accuracy simultaneously
Execution of systems that ensure a refreshingly clean environment
Delivering Chick-fil-A's Recipe for Service
Coach team members in the CORE 4 and how to prioritize the different tasks required of them Cash management best practices
Ensuring all FOH Manager's are coaching the behaviors of all Trainers and Team Members who work the Dining Room.
Ensuring second mile service behaviors are being executed
Table touch ins (refreshing beverages and clearing trays)
Responsible for Kitchen manager is following Chick-fil-A procedures, food safety is top of mind, and speed of service is below 3:00.
Handling customer questions/comments: being able to listen to customer comments, apologize and ask the appropriate follow up questions, solve the customer's problems, and thank the customer for the contact-with a genuine, gracious manner.
Ensure Hospitality manager and Kitchen manager daily assign the hospitality and kitchen crew to positions, weekly schedule the best hospitality team members to available hours, and monthly either plan a team-building activity or present the hospitality team members with a token of thanks for work well done.
Responsible for working with the Training Director to ensure eRQA's and Safe Daily Critical's are done daily