General Manager

The NOW Rancho Santa Margarita • Rancho Santa Margarita, CA

29d • $70,000 - $85,000

About The Position

The General Manager leads the Experience Guide and Massage Therapist teams while overseeing daily boutique operations, guest experience, and overall business performance. This role focuses on inspiring and mentoring the team, driving sales and profitability, and ensuring every guest interaction reflects The NOW’s Brand Truths. We are looking for a strong leader who is organized, motivated, guest-centric, and thrives in a fast-paced environment. Success in this role requires strong communication, initiative, and the ability to motivate others to achieve results. The General Manager serves as an ambassador of The NOW’s culture and values: LIVE IN THE NOW KINDNESS IS MAGIC CARE FOR THOSE WHO CARE FOR OTHERS AUTHENTICITY ALWAYS

Requirements

• 2+ years of management experience
• Experience in a fast-paced, high-volume environment
• Sales-driven with a proven ability to build a loyal guest base
• Strong business acumen (P&L, budgets, labor forecasting)
• Excellent communication and leadership skills
• Flexible schedule including nights, weekends, and holidays

Nice To Haves

• Wellness, spa, or membership-based business experience preferred

Responsibilities

• Recruit, hire, and develop Experience Guides and Massage Therapists
• Coach, mentor, and manage team performance
• Ensure exceptional guest experiences and resolve guest concerns
• Manage scheduling, payroll, and staffing needs
• Monitor budgets, sales performance, and P&L
• Track KPIs and drive membership and retail sales
• Maintain cleanliness, safety, and compliance standards
• Oversee inventory, daily cash flow, and boutique operations
• Support local marketing, partnerships, and community engagement
• Manage online reviews and guest feedback

Benefits

• An environment where diversity is celebrated
• A positive, empathetic, and supportive team and company
• Team member discounts
• Aesthetically inspiring work environment
• Career growth opportunities
• Complimentary monthly massage
• Competitive compensation + generous bonus potential
• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks
• Free uniforms
• Paid time off
• Training & development
• Health, dental, and vision benefits
• Monthly cell phone stipend
• 401(k) with company match
• Beautiful, inspiring work environment
• Supportive and positive team culture

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed