General Manager - Spokane Valley, WA

Bruckner's Truck & Equipment•Spokane Valley, WA

9d•$185,000 - $225,000

About The Position

General Manager is completely responsible for and will be held accountable for the successful operation of the entire dealership. He/she will develop and execute plans to ensure the dealership of a reasonable profit and the stockholders of a fair return on their investment. General Manager will accomplish all objectives through planning, motivating, and coordinating the activities of all departments.

Requirements

High school diploma or the equivalent, college degree preferred
Must have the ability to read and comprehend instructions and information
At least, ten years in dealership sales, service, or parts capacity
At least five years in a supervisor position
Must have a professional personal appearance
Excellent communication skills in person, on the phone, and in writing
Will be trained in all dealership computer systems

Responsibilities

Plan the dealership’s operations for the coming year and report the plan to the dealer for approval.
Obtain, review, and recommend improvements for each department manager’s monthly forecasts and plans.
Ensure that every department operates harmoniously and profitably.
Develop and maintain a good working relationship with the factory and lending institutions.
Formulate policies and establish procedures for all training programs and monitor their effectiveness.
Handle all dealership personnel functions, to include: interviewing, hiring, measuring and evaluating performance, recognizing accomplishments, and termination with corporate approval.
Review and approve the compensation plans for all employees with corporate approval.
Ensure that department managers are training and supervising employees for optimum effectiveness.
Communicate management’s policies and procedures to all employees and ensure that they are understood and followed.
Complete a formal performance evaluation of each department manager once a year.
Provide enthusiastic leadership to shape employees’ attitudes and build morale.
Establish harmony and teamwork among departments.
Conduct managers’ meetings at scheduled intervals.
Coordinate the department’s ability to sell Mack trucks and related components.
Directs the department’s implementation and execution of sales policies and practices.
Recommends sales strategies to corporate management for improvement based on market research and competitor analyses.
Builds, develops and manages sales team capable of carrying out needed sales and service initiatives.
Maintains open communication with sales team in regards to customers’ requirements; keep current on market and customer trends and document all activity in the companies CRM system.
Utilizes corporate employees, partner dealers, and their key staff to appropriately identify and negotiate needed inventory needs.
Studies pertinent information on competitive activity.
Keeps informed on new products and other general information of interest to sales team that will assist in sales efforts.
Maintain cleanliness and functionality of all physical assets
Enforce proper security, including alarm systems and fire extinguishers.
Purchase needed equipment with company approval.
Continually review safety aspects of all physical assets. (Buildings, Equipment, Vehicles, etc.)
Coordinate with the business office to ensure that records and analyses are maintained accurately.
Develop merchandising strategies and assist in creating an effective cost-efficient advertising.
Resolve any customer complaints that line management has not been able to resolve.
Support good relations with the community at large, as well as industry activities. IE: United Way, Chamber of Commerce, State Trucking Organizations, civic clubs, etc.
Make continuous, all-out effort assure ourselves that our customers are treated with maximum respect and receive maximum value for their money.
Maintain net profit percentage to at least 110% of the A.T.D. Profile Dealer.
Maintain certain key financial ratios: Parts inventory turns at least five (5) times per year; accounts receivable at least 85% current.

Benefits

Competitive Compensation Plans
Paid Time Off and Holidays
Excellent health, dental and vision plans
Investments in Training & Development
Generous 401(k) and Profit-Sharing Plan
Tuition Assistance Program
Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner’s organization)
Technician Student Loan Reimbursement Program
Disability and Life Insurance
Internal Promotion Opportunities
Flexible Spending Account
Health Club Reimbursement
Family and Team Oriented Environment
Employee Referral Bonus
Engaging and Challenging Assignments
Drug free workplace