General Manager - Truck Care

Love's Travel Stops & Country Stores•Van Horn, TX

6h•Onsite

About The Position

The Truck Care General Manager plays a key role in ensuring the smooth and efficient operation of a high-volume, multifaceted truck care facility. This role involves leading staff, including Service Advisors, to provide exceptional customer service, managing processes, and executing strategies to enhance sales and customer satisfaction. It is ideal for individuals passionate about the retail industry and ready to make a difference within a dynamic team environment. Love’s Travel Stops and Country Stores, recognized by Indeed as a Better Work Award winner in 2023, has been fueling customers’ journeys since 1964. The family-owned and -operated business, headquartered in Oklahoma City, has over 40,000 team members across North America and Europe. With more than 630 locations in 42 states, Love’s core business includes travel stops and convenience stores, offering products and services for professional drivers, fleets, four-wheel customers, RVers, and alternative/wholesale fuel customers. The company is committed to giving back to communities and maintaining an inclusive and diverse workplace. The Love’s Family of Companies includes Gemini Motor Transport, Speedco and Love’s Truck Care, Musket, Trillium, and TVC Pro-driver.

Requirements

2+ years in retail, restaurant, travel stop or c-store, big box, grocery, or department store management.
2+ years’ experience managing operations with annual sales volume of $2+ million
2+ years’ experience deciphering and impacting budgets and P&L statements
2+ years’ experience supervising and training 10+ employees
Excellent communication and interpersonal skills with a customer satisfaction focus.
Strong organizational and multitasking abilities with attention to detail.
Intermediate level computer skills including Microsoft Office, Outlook, Word, and Excel.
Ability to successfully complete a pre-employment background check, drug screen, and motor vehicle check.

Responsibilities

Ensure a safe, clean, and well-maintained location in terms of exceptional customer service, facility maintenance, proper merchandising, and suitable marketing procedures.
Drive sales of products and services through efficient ordering, stocking, inventory management, and waste management.
Responsible for proper task execution, following effective safety practices, schedule and cash integrity, talent acquisition, employee development, and support HR functions.
Work alongside team members to train and develop in order to maximize customer service expectations.
Understand financial reporting which includes profit and loss statements to affect business changes and capitalize on opportunities.
Addressing customer feedback and working to improve the overall experience.