Assistant General Manager - Truck Services
About The Position
The Truck Service Assistant General Manager is a key leadership role supporting the General Manager in running a busy Truck Service Center. You will help lead technicians and service advisors, ensure fast, high-quality repairs, maintain safety and compliance standards, optimize shop efficiency, and contribute to revenue growth through parts, service, and tire sales in a fast-paced 24/7 environment.This hands-on position is ideal for a motivated leader with solid technical knowledge of heavy-duty truck repair, proven team management skills, and a strong focus on customer service and operational results.
Requirements
- 3–5+ years of progressive leadership experience in truck service, diesel repair shops, heavy equipment maintenance, or travel center truck care (preferred).
- Strong technical knowledge of heavy-duty truck and trailer systems, diagnostics, and repairs.
- Demonstrated success leading and developing technical teams in a high-volume, fast-paced setting.
- Customer-focused mindset with the ability to handle pressure and deliver exceptional service.
- Experience managing parts inventory, controlling costs, and working with shop management systems.
- Excellent communication, organizational, and problem-solving skills.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
- Valid driver’s license with a clean record; CDL preferred. ASE certifications or manufacturer training a strong plus.
Responsibilities
- Assist the General Manager in overseeing all Truck Service Center operations, including service bays, parts inventory, and customer interactions.
- Support technicians with troubleshooting, diagnostics, and timely, high-quality repairs on heavy-duty trucks, trailers, and related equipment.
- Help recruit, train, coach, mentor, and develop a high-performing team of diesel technicians and service staff.
- Enforce strict safety protocols, environmental regulations, company policies, and industry standards (OSHA, DOT, etc.).
- Monitor shop productivity, workflow, repair turnaround times, and customer satisfaction to drive continuous improvement.
- Assist with parts and tire inventory management, cost control, and vendor relationships.
- Contribute to revenue growth by identifying upselling opportunities for preventive maintenance, parts, and additional services.
- Handle customer concerns professionally, resolve issues quickly, and build loyalty with professional drivers and fleet operators.
- Support scheduling, labor management, and shift coverage to ensure reliable 24/7 service availability.
- Track key metrics (sales, margins, efficiency, safety) and collaborate on initiatives to improve performance.
- Promote truck service offerings and help increase utilization across the Travel Center.
Benefits
- Competitive base salary commensurate with experience and location.
- Comprehensive benefits package including medical, dental, and vision coverage, 401(k) with company match, PTO, and employee perks at LV Petroleum locations.
- Strong growth opportunities as our Truck Service network continues to expand nationwide.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
