General Manager
About The Position
Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry! Stress-Free Auto Care is a modern, tech-enabled shop that believes taking care of your car should be an easy and stress-free experience. We’re seeking an energetic, positive-minded Automotive General Manager who embraces challenges with enthusiasm and prioritizes guest satisfaction above all else.
Requirements
- Proven experience as a General Manager or similar role in an auto mechanic shop.
- Efficient in Digital Visual Inspections & Procedures
- Strong leadership & managerial skills with the ability to motivate a team.
- Sound knowledge of automotive systems, repair techniques, and industry standards.
- Solid understanding of financial management & budgeting.
- Ability to multitask, prioritize, & manage time effectively.
- Degree in Business Administration, Automotive Technology or similar technical college
Nice To Haves
- Experience with Autoflow or similar platform, preferred but not required
Responsibilities
- Lead operations (scheduling, workflow, quality) while actively contributing to the shop’s success.
- Personally drive sales and revenue through lead follow-up, customer conversions, upsells, and local partnerships.
- Deliver measurable results tied to monthly sales targets, ARO, gross profit, and retention metrics.
- Be hands-on with customers — walk the floor, support service writing, and build lasting relationships.
- Uphold a customer-centric approach by ensuring prompt & courteous service.
- Coach and mentor team members in real time by working alongside them, not apart from them
- Address customer concerns & complaints on Yelp & Google Reviews through CDC (Complaints, Damages & Comebacks).
- Stay updated with industry trends, technological advancements, & other markets.
- Maintain accurate records of operations, financial transactions, & employee activities.
- Prepare regular reports for management regarding shop performance & key metrics.
- Ensure compliance with all legal & regulatory requirements.
Benefits
- PTO/Sick & (6) Annual Paid Holidays
- Medical, Dental & Vision Insurance
- 401(k) Matching
- Paid Skills Enhancement Training
- Employee Discount - Service & Parts
- Equipment/Toolbox Relocation Assistance
- Employee Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
11-50 employees
