R.O. - General Manager

Capital Vacations•Panama City, FL

About The Position

Opportunity for career advancement in a fast-paced, growth-oriented organization! Below are just some of the benefits you'll receive: Competitive Salary Paid Time Off and Paid Holidays Career Growth Medical/Dental with employer contribuition Voluntary Life Insurance, Disability, and Aflac Insurance Company-paid life insurance and long term disability 401 (k) retirement plan Travel Perks to Resort Locations Company Perks Program What are you motivated by?: We are seeking a skilled and dedicated General Manager to join our team. The General Manager is responsible for all aspects of the operations at the Resort regarding day-to-day staff management and guests. Our General Manager is an ambassador for Capital Vacations, providing leadership and strategic planning to all departments in support of our service culture that emphasizes optimizing operations and guest satisfaction. The General Manager works very closely with our Owners and Board Members.

Requirements

Bachelors Degree in Business Management/Hospitality OR equivalent industry job-related experience
Experience within the hospitality industry
Excellent verbal and written communication skills.
Proven strong leadership skills.
Ability to manage, direct, and complete assigned duties.
Excellent computer skills, Mircosoft Office Suite abilities.
Ability to prioritize, manage, and delegate efficiently.
The ability to have a flexible schedule

Nice To Haves

Experience as a General Manager or Assistant General Manager preferred

Responsibilities

Overseeing the operations functions of the Resort
Processing and submitting payroll to Human Resources
Holding regular briefings and meetings with all heads of departments.
Oversees and manages all departments and works closely with department heads daily.
Is accountable for the responsibilities of department heads and takes ownership of all guest complaints.
Steps in and performs any task or covers any department as necessary, including front desk, housekeeping, maintenance, etc.
Ensuring full compliance with Resort Operating controls, SOPs, policies, procedures, and service standards
Leads all key property issues, including capital projects, customer service, and refurbishment
Handles complaints and oversees service recovery procedures
Is responsible for the preparation, presentation, and subsequent achievement of the resort's Annual Operating Budget, Marketing and Sales Plan, and Capital Budget.
Manages ongoing profitability of the Resort, ensuring revenue and guest satisfaction targets are met and exceeded.
Delivers resort budget goals and sets other short- and long-term strategic goals for the property.
Develops improvement actions and carries out cost savings
Ensures all decisions made are in the best interest of the Resort and Management
Maintains a strong understanding of P&L statements and the ability to react with impactful strategies
Ensures the monthly financial outlooks for the Resort are on target and accurate.
Prepares monthly financial reporting for the Owners and Board Members.
Draws up plans and budget (revenue, costs, etc.) for Owners
Provides effective leadership to all Resort Team Members
Responds to audits to ensure continual achieved improvement
Is responsible for safeguarding the quality of operations (both internal & external audits).
Is responsible for legalization, Occupational Health & SafetyAct, fire regulations, and other legal requirements
Is available to travel on company business to assist in offsite training support and or New Business transitions if needed (average 1-2-week assignments)
Responsibilities listed may not include all tasks or apply to all resort locations, an official job description will be provided and signed on the first day of employment.