General Manager

USHG•New York, NY

5h•$100,000 - $130,000

About The Position

The View is New York City’s only revolving restaurant, bar, and lounge, The View has undergone a complete renovation by Rockwell Group to evoke the vibrant nightlife of historic New York, drawing inspiration from classic American supper clubs. Spanning the 47th and 48th floors, The View provides two unique guest experiences: an upper-level bar and lounge complete with a raw-bar, and a full-service restaurant on the lower level featuring live music nightly. The culinary and bar offerings highlight American classics with a theatrical twist, reflecting the character of the surrounding area. Designed to be a vibrant escape from the hustle of Times Square, The View is excited to welcome both New Yorkers and visitors. Who you are: The General Manager is responsible for driving operational excellence and ensuring a superior guest experience through excellent hospitality and service. The General Manager partners with the Director of Operations and Executive Chef to set, meet, and exceed the goals of the business by ensuring alignment with the mission and goals of the business and the vision and core values of Union Square Hospitality Group. The General Manager must possess strong leadership skills, a friendly yet competitive spirit, and a passion for hospitality, building high-performing teams, and delivering hospitality to all stakeholders.

Requirements

5+ years of leadership experience in restaurants and hospitality
Proficient knowledge of systems and processes in restaurant management
Strong business and financial acumen
English fluency

Nice To Haves

Bachelor’s degree preferred, but not required
Spanish knowledge preferred

Responsibilities

Consistently deliver a culture of Enlightened Hospitality to guests and team members
Lead the management team and team members in delivering consistent, memorable moments of hospitality for our guests
Collaborate with management team to keep a continuous pulse on all guest feedback channels, seeking opportunities to improve the guest experience and strengthen a devoted base of regulars
Consistently offers positive and constructive feedback to drive a high-performing team dedicated to hospitality, excellence, and achievement of business goals
Fosters a close partnership with the Executive Chef and kitchen management team, ensuring alignment on business goals and initiatives
Provides coaching and guidance to all team members, ensuring that pathways for growth and development are attainable for all
Consistently looks for internal and external opportunities to build our growing team in alignment with our goals of diversity, inclusion, and belonging
Balance day-to-day operational and administrative responsibilities with excellence, using sound judgement to make decisions that are best for both the short term and long-term health of the business  
Builds an infrastructure and foundation for operational excellence through clarity of roles, goals, and resources, ensuring that all systems and processes are efficient and accessible
Act as a partner to Home Office departments, leveraging subject matter expertise to ensure alignment and support roll outs, training, and communication of company-wide initiatives
Builds trusting relationships with other USHG Leaders to foster communication, collaboration, support, and sharing of best practices for well-informed decision making
Perform additional responsibilities as needed and other duties as assigned to support team objectives and operational success

Benefits

Competitive pay and bonus potential: Annual compensation of $100,000 - $130,000 plus eligibility for a performance-based bonus, with consideration for your experience and impact
Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
Time to recharge: Generous paid time off and paid parental leave to support life outside of work
Investing in your future: A matched 401(k) plan to help you grow long-term savings
Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services.
Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
Dining Credit: An annual dining credit to enjoy exceptional meals and experiences at any of our restaurants
Dining Discount: A 51% dining discount across the entire USHG family of restaurants to share unforgettable meals with friends and loved ones
Convenience & flexibility: Pre-tax commuter benefits for transit and parking
Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality.