General Manager

Exos•Dallas, TX

39d

About The Position

Job Summary: We're seeking an experienced General Manager to join our team. As our new General Manager you will: Hire, supervise, mentor and evaluate department managers (Fitness, Group Exercise, Membership Sales, Customer Service, Aquatics). Develop your site as a Center of Excellence, with multiple Subject Matter Experts, where other regional sites will send their staff for training. Foster and manage quality relationships with client and site members. Drive, track and report on key metrics regularly. Complete P/L influence and control. Support managers and membership by responding to emergent program and member requests, staff needs, scheduling and acting as marketing liaison for all fitness, wellness, aquatics, and membership recruitment/retention programs and strategies. Ensure excellent customer service and customer responsiveness to both inside and outside constituents. Understand and be committed to the mission and vision of the Center. Be knowledgeable about all programs, services, and offerings. Interact with client management on a daily/weekly basis to enhance communications and build a positive client/vendor relationship. Develop department budgets and strategic business plan, and monitor for progress monthly as a part of client monthly operations updates as measured against annual goals for all departments. Support other EXOS sites and projects as a SME as needed.

Requirements

Minimum of 7 years of General Manager Experience within the fitness industry, including overseeing Membership and Aquatics
Bachelor’s Degree in fitness or business-related fields
Current CPR/AED/First Aid Certification

Nice To Haves

Demonstrated success in increasing programming participation in both for profit and not for profit environments
Scheduling flexibility to work occasional evenings and weekends to support programming
Successful track record managing sales, personal/small group training, operations, group programming and customer service
Excellent communication-both written and oral, leadership, interpersonal and supervisory skills
Ability to anticipate, manage, and solve operational issues on a regular, and daily, basis
Highly skilled in Google Docs, Excel, as well as proven ability to work with different CRM systems (i.e., CSI, Spectrum)
Outgoing personality

Responsibilities

Hire, supervise, mentor and evaluate department managers (Fitness, Group Exercise, Membership Sales, Customer Service, Aquatics)
Develop your site as a Center of Excellence, with multiple Subject Matter Experts, where other regional sites will send their staff for training
Foster and manage quality relationships with client and site members
Drive, track and report on key metrics regularly
Complete P/L influence and control
Support managers and membership by responding to emergent program and member requests, staff needs, scheduling and acting as marketing liaison for all fitness, wellness, aquatics, and membership recruitment/retention programs and strategies
Ensure excellent customer service and customer responsiveness to both inside and outside constituents
Understand and be committed to the mission and vision of the Center
Be knowledgeable about all programs, services, and offerings
Interact with client management on a daily/weekly basis to enhance communications and build a positive client/vendor relationship
Develop department budgets and strategic business plan, and monitor for progress monthly as a part of client monthly operations updates as measured against annual goals for all departments
Support other EXOS sites and projects as a SME as needed