General Manager

Courtyard Boston Downtown/North Station•Boston, MA

6d•$150,000 - $210,000

About The Position

Our Courtyard Boston Downtown/North Station hotel property is a distinguished hotel built above typical Courtyard standards and features a modern, custom design, oversized guestrooms with fantastic views of Boston, and an abundance of upscale amenities. With 14-stories, 220 rooms, 2,500 sq. ft. of meeting space & "The Bistro" restaurant, we are offering an incredible opportunity for a General Manager. The Courtyard, which was purpose-built in 2018 as part of a larger mixed-use development, has performed extraordinarily well since opening and is widely considered among Boston’s highest-quality select-service hotels. We are conveniently located by Boston’s North Station, the Celtics’ and Bruins’ home TD Garden and all major highways. Position Overview: The Courtyard Boston Downtown/North Station is in search of a strategic General Manager responsible for all facets of hotel operations including guest experience, financial performance, operations, strategic planning and employee development and leadership. A successful General Manager will continually focus on maximizing hotel profitability through revenue generation and cost control, ensuring the highest level of guest satisfaction, and developing employees and managers. The General Manager will champion Marriott’s brand standards while fostering a culture of excellence and collaboration. This is a high impact, visible role for a results-oriented hands-on leader who thrives in a busy operational environment.

Requirements

4 Year College degree in Hospitality or related field preferred
6+ years of experience as a General Manager in a high-volume branded property, preferably in a Downtown location
Prior experience with Courtyard Marriott or other Marriott full or select service brands highly preferred
Comprehensive understanding of hotel operations, including: Marketing strategy and sales planning
Managing financial performance, financial reporting, and budget forecasting
Security and safety protocols
Human resources, labor relations, and team leadership
Quality assurance, property maintenance, and long-term operational planning
Excellent verbal and written communication skills with the ability to interact effectively with guests, colleagues, and executive stakeholders
Strong interpersonal and leadership skills, with the ability to manage sensitive situations, resolve conflicts, and maintain a positive team culture
Strong decision-making and judgment skills in fast-paced and dynamic environments
Ability to set priorities, delegate effectively, and manage multiple tasks under pressure and tight deadlines
Proficient in hotel management systems, Microsoft Office Suite, and financial reporting tools
Must be able to walk, climb stairs
Must be able to bend, stoop, crouch
Must use hands to reach, grasp, handle, pull and push
Must have good near and far vision
Must be able to hear, talk, smell
Must be able to lift & carry up to 50 pounds
Must be able to stand and walk for up to 5 hours and a total of 7 hours in an 8-hour shift
Duties may be performed indoors or outdoors in a moderate noise level

Responsibilities

Lead the development and execution of annual business plans, budgets, and forecasts
Continuously monitor and improve financial performance, occupancy, RevPAR, ADR, and F&B revenue
Identify opportunities for growth, efficiency, and innovation across departments
Ensure financial targets and ROI are achieved for both ownership and Marriott International
Review departmental budgets versus expenditure monthly and take action to ensure expenses are kept within budgeted guidelines, adapting and reacting as necessary
Identify areas of the hotel that if transitioned will generate a return on investment
Manage all areas of guest service and ensure compliance from brand standard perspective
Maintain compliance with Marriott Courtyard Quality Assurance procedures and ensure all departments are consistently executing brand and ownership standards
Drive continuous improvement in service and guest satisfaction
Champion a guest-first philosophy and drive improvement in guest satisfaction score
Oversee day-to-day hotel operations across all departments, ensuring a seamless guest experience
Conduct regular property walkthroughs to ensure adherence to brand and quality standards
Monitor operational KPIs, cost controls, cleanliness, and service delivery Leadership and Employee Development
Lead, inspire, and develop a high-performing management team
Foster a positive, inclusive, and high-accountability work culture
Provide mentorship, coaching, and performance feedback
Partner with Human Resources on recruiting, onboarding, training, and development
Oversee performance management processes, including goal setting, reviews, and succession planning
Resolve associate relations issues in compliance with company policies and values
Create a workplace that attracts, retains, and develops top talent
Collaborate with sales and marketing teams to position the hotel competitively in the market
Actively engage in the sales process, client relationship-building, and community involvement
Represent the hotel at industry events, media engagements, and owner meetings