General Manager

Marriott Hotels Resorts•Madison, GA

31d•Onsite

About The Position

This hotel is owned and operated by an independent franchisee, BK Hotel Group . The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. The General Manager is responsible for overseeing all aspects of hotel operations, ensuring exceptional guest experiences, driving financial performance, and maintaining brand standards. This role requires strong leadership, strategic thinking, and operational expertise to manage departments including front office, housekeeping, food & beverage, sales, and maintenance.

Requirements

Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred)
5–10+ years of hotel management experience, with at least 3 years in a leadership role
Strong financial acumen and operational expertise
Excellent leadership, communication, and interpersonal skills
Proven ability to drive revenue growth and improve guest satisfaction scores
Ability to work flexible hours, including weekends and holidays
On-site presence required

Responsibilities

Operational Leadership Oversee daily hotel operations to ensure efficiency, quality, and guest satisfaction Ensure compliance with Marriott brand standards, policies, and procedures Monitor service delivery and implement improvements as needed
Financial Management Develop and manage annual budgets, forecasts, and financial plans Analyze financial performance and implement strategies to maximize revenue and profitability Control expenses and optimize operational costs
Guest Experience Ensure a high level of guest satisfaction through exceptional service Address and resolve guest concerns promptly and professionally Maintain strong guest relations and reputation management
Team Leadership & Development Recruit, train, and mentor department heads and staff Foster a positive and inclusive work environment Conduct performance evaluations and support employee development
Sales & Marketing Collaborate with sales and marketing teams to drive occupancy and revenue Build relationships with key clients, partners, and the local community Support marketing initiatives and promotional campaigns
Compliance & Safety Ensure compliance with health, safety, and legal regulations Maintain security standards and emergency procedures Uphold ethical business practices and company values