General Manager

Trenchless Today. • Clifton Park, NY

1d

About The Position

About Us: Trenchless Today is a national leader in no-dig pipe rehabilitation and diagnostic services, combining cutting-edge technology with a commitment to integrity, quality, and customer satisfaction. From residential and municipal projects to large-scale infrastructure rehabilitation, we’re redefining how communities maintain and restore their underground systems — without the mess or disruption of traditional digging. Our success is driven by our people — dedicated professionals who take pride in their work, support one another, and deliver real solutions that make a difference. As we continue to grow, we’re strengthening our leadership team at our Headquarters in Albany, NY and are seeking an experienced, hands-on General Manager to help lead and support our expanding operations. Position Overview: As the General Manager (GM), you will work closely with ownership and regional leadership to provide strategic direction, operational oversight, and consistent support to field teams and regional managers across the organization. The GM is responsible for overseeing daily field operations, including managing crews, driving performance, ensuring a high level of customer satisfaction, and partnering with leadership to support growth and expansion across the region. This role requires a hands-on, people-focused leader who can balance day-to-day operational execution with long-term business growth, financial accountability, and team development.

Requirements

• 5+ years of leadership experience in construction, utilities, or trenchless rehabilitation preferred
• Proven experience managing field-based teams and multi-department operations.
• Strong financial acumen, including budgeting, forecasting, and P&L responsibility.
• Demonstrated ability to oversee sales operations or revenue-generating teams.
• Excellent leadership, communication, and decision-making skills.
• Experience balancing hands-on operational leadership with strategic oversight.
• Strong understanding of operational management, budgeting, and project coordination
• Proven ability to lead field crews and office teams toward shared performance goals
• Excellent communication, organization, and problem-solving skills
• A hands-on leadership style — willing to step in and support crews when needed
• Valid driver’s license and ability to travel as required

Nice To Haves

• Experience in trenchless rehabilitation, underground utilities, construction, or infrastructure services.

Responsibilities

• Oversee daily operations of the Albany branch, ensuring efficiency, quality, and safety across all projects
• Lead, mentor, and support installation, diagnostic, and sales teams to meet company goals
• Manage scheduling, job flow, and resource allocation for field and shop operations
• Partner with ownership and regional leadership to develop and implement growth strategies and budgets
• Track KPIs, project profitability, and customer satisfaction metrics
• Drive business development efforts, supporting the sales team in building strong customer relationships
• Ensure compliance with all safety, environmental, and company standards
• Foster a positive, accountable, and collaborative team culture

Benefits

• Be part of a growing company with a strong mission and supportive leadership
• Competitive pay, benefits, and performance-based incentives
• Real career advancement potential within a national trenchless organization
• Work that makes a visible impact on communities and infrastructure

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed