General Manager

Wawa, Inc. • Towson, MD

77d • $70,000 - $85,000 • Onsite

About The Position

As the General Manager (GM), you're the ultimate leader of the store-setting the vision, driving results, and inspiring your team, every day. You'll take ownership of everything from daily operations and store profitability to team development and customer satisfaction. With your leadership, your team will work together to hit performance goals and grow the business to ultimately create an unforgettable experience for our customers and Associates alike.

Requirements

• High School Diploma or GED equivalent
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
• Proven leadership experience in fast-paced retail, food service, or fuel environments
• Proven ability to coach, develop, and inspire career growth in individuals
• Excellent communication, customer service, and relationship-building skills
• Highly organized, detail-oriented, and able to manage multiple priorities independently
• Skilled in problem-solving, critical thinking, and decision-making
• Solid understanding of store financials and their impact on business performance
• Demonstrated ability to proactively recognize trends and drive change to achieve optimal business results.

Responsibilities

• Oversee daily store operations, ensuring safety, service, and efficiency while maintaining compliance with audits, policies, and all regulations.
• Own accountability to meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans. Analyze trends, control costs, reduce waste, and manage cash procedures to ensure profitability.
• Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.
• Ensure store-wide safety, service, and operational excellence by executing policies, driving compliance, managing safety programs, and implementing continuous improvement initiatives.
• Champion company initiatives, communicate the "why" behind changes, and ensure successful implementation and long-term adoption of programs and processes.
• Create an inclusive, collaborative team culture focused on achievement, motivation and customer service.
• Hire, train, and develop a high-performing team through coaching, performance management, and ongoing feedback. Support leadership development and drive a culture of excellence through formal talent management processes, training and onboarding.
• Maintain proper coverage in a 24/7 environment through strategic scheduling and resource allocation.
• Ensure a seamless and satisfying shopping experience by actively responding to customer feedback, resolving issues, and creating plans to exceed expectations.

Benefits

• We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally.
• At Wawa, extensive benefits are available to Wawa Associates.
• These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave and access to additional benefit and wellness programs.
• Eligibility for Wawa Benefits is defined under the terms of the plan(s)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Gasoline Stations and Fuel Dealers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees