General Manager

SIMOS Insourcing Solutions•Avon, IN

4d•$90,000 - $95,000

About The Position

As a General Manager, the continued success of our relationship with our partners depends on you. Directing enterprise-level, multi-site client relationships with annual revenues up to $15 million, you will set the overall partnership strategy, coordination, and evaluation of services. Ensuring that all contractual strategic goals are met, you will be ultimately responsible for providing flawless

Requirements

Bachelor's Degree or equivalent work experience preferred
Min 7-10+ years full facility general operations management experience in progressively increasing levels of responsibility
Proficient in MS Office applications including Outlook, Word, Excel, and PowerPoint required
Pick/Pack, Inbound/Outbound, warehouse/distribution, or Fresh Cut General Management experience required with responsibility for multiple locations or sites preferred
Successful track record of Safety and Regulatory Compliance
Proven leadership abilities
Excellent written and oral communication skills
Experience directly managing GM's, AGM's, Operations managers across multiple locations
Excellent problem-solving skills
Proactive project management abilities
Prior experience with financial reporting and analysis, including P&L responsibilities
Experience in the distribution WMS equipment and operation
Experience with seasonal labor

Nice To Haves

Previous 3PL operational experience is preferred
Previous GM experience, as well as multi-location management, is preferred
QA/Inventory experience a plus

Responsibilities

Partners with GM's and Regional Vice President to ensure operational excellence in all functional departments across assigned locations
gain comprehensive knowledge of proprietary WMS and related IT equipment
ensure certain customer inventory is received and shipped correctly
continually update the profile of warehouse and product placement
ensures proper levels of facility sanitation are maintained
Ability to build and maintain strong client relationships
Review periodic client satisfaction surveys and oversee actions to improve them
Address individual clients when problems are escalated
Meet regularly with executive clients to ensure ongoing client satisfaction
Work with the onsite operations manager and service teams to easily identify any service problems or potential problems and provide quick and effective solutions
Manage compliance with customer KPI's in all functional areas
Develop and foster a culture of safety throughout the organization by following SIMOS’ safety policies and procedures - monitor DC safety, physical security, and operational metrics on a daily, weekly, and monthly basis
Inspect and train managers/supervisors to be able to prepare annual and monthly 7-month forecasts
Review and make changes to forecasts and budgets when appropriate
Find lower-cost alternatives and save costs where possible
Responsible for SIMOS account operations, P&L, including customer relations and billing for the region
Develops workable implementation plans
Communicates changes effectively
Builds commitment and overcomes resistance
Prepares and supports those affected by any changes
Monitors transitions and evaluates results
Develops and refines labor models to assist customers with effective staffing levels for both peak and off-peak volumes
Trains any new managers and provides all necessary tools to improve service quality
Maintains quarterly QC audits, schedules and frameworks, Standard Operating Procedures, and quarterly Executive Reviews
Ability to partner with the HR Manager and Recruiting team to ensure proper staffing levels
Coach, train, and develop management team through comprehensive training programs, providing both informal (e.g., on-floor coaching) and formal (e.g., written evaluation) job performance-based feedback