General Manager - Capital One Arena

Aramark • Washington, DC

2d • $140,000 - $150,000 • Onsite

About The Position

Aramark Sports + Entertainment is looking to hire a new General Manager to support our operations at Capital One Arena.
THE OPPORTUNITY
As a General Manager, you will plan, manage, and lead contracted services with multi‑million‑dollar revenue in excess of $50 million annually to meet operating and financial goals, client objectives, and guest needs. Services include comprehensive food and beverage operations encompassing multiple concession outlets and in‑seat hawkers, luxury clubs and suite spaces, catering, and premium dining services.
There is a strong focus on enhancing the premium dining experience as the arena has undergone a major capital improvement in hospitality spaces. This position is responsible for executing large‑scale sporting events, concerts, catering functions, and other special events within the venue.
The General Manager will report to senior leadership and oversee a team of salaried direct reports. This is a salaried position, bonus‑eligible, contingent upon achieving specific financial and performance goals.

Requirements

• Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management.
• The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role.
• Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
• Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
• Meaningful experience in service industry, contract services, or hospitality environment.
• Proven ability leading through other managers.
• Experience in creating and managing a department budget, financial controls and analysis.
• Experience crafting product sales strategies and implementing operational programs and initiatives.

Responsibilities

• Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
• Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
• Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
• Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
• In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
• Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports.
• Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.

Benefits

• Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
• Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.
• Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees