General Manager

Suncadia • Cle Elum, WA

26d • $225,000 - $250,000

About The Position

Are you ready to shape the future of hospitality at Suncadia Resort? We are seeking a General Manager who will lead with purpose, raise the bar on service, and build a strong operational foundation that enables our teams to focus on delivering exceptional guest experiences. As General Manager, you will provide strategic and hands-on leadership across all areas of the resort, including guest services, sales and revenue management, engineering, and property operations. You will thoughtfully lead change by implementing clear processes, systems, and standards that create consistency and stability, allowing teams to work with confidence and deliver elevated, personalized service.
You are a leader who expects excellence and inspires it in others. Through strong people leadership and a values-driven approach, you will foster a culture where employees are empowered to grow, take ownership, and continuously level up performance. You will guide the organization through evolution and improvement while maintaining a steady focus on service, quality, and results. In close partnership with the marketing team, you will ensure alignment on brand positioning and guest experience initiatives, bringing the Suncadia story to life at every touchpoint. You will lead the senior hospitality leadership team to drive operational excellence, service innovation, and continuous improvement, consistently delivering distinctive and memorable experiences.
We are looking for a leader who is passionate about people, committed to service excellence, and invested in building strong, meaningful connections within the Roslyn and Cle Elum communities.
There's no place like Suncadia.
Suncadia Resort is a 6,400 acre mountain resort community located in the Cascade Mountains, just 90 minutes east of Seattle. Where you can be in nature, and true to yours. Suncadia Lodge has 254 full-service guest suites and penthouses, newly renovated in fall of 2025 along with a newly renovated lobby and restaurant. The Inn has 18 boutique guest rooms and suites and an updated full-service upscale restaurant. Additionally, Suncadia operates is the Property Manager for over 175 luxury vacation rentals within the community. Suncadia has two 18-hole golf courses, a Swim and Fitness Facility, miles of trails, and numerous other recreation amenities.
Why join our team?
It takes a balance of innovators, relationship builders, and risk-takers to showcase the magic of Suncadia. There’s no one like you, and the individuality of our team members is central to our success. We value integrity and seek service-minded individuals who are passionate about delivering greatness. Sound like you? Join us and enjoy the benefits of being on our team.

Requirements

• At least 15 years of hotel operations experience in a leadership position at a 4-diamond destination property
• Servant leader with hospitality in their DNA, driven to serve guests and team members first, empower others, and lead with humility, purpose, and a commitment to excellence
• Degree in Business Administration, Hotel & Restaurant Management, or similar
• Robust background in luxury hospitality – resort community preferred
• Experience with property management, condo hotels and HOA
• A strong leader with desire to satisfy the needs of others with a proven track record in a similar position
• Organized, personable, and have exceptional verbal and written communication skills
• Strong in finance and computers skills
• Experience optimizing and introducing new technology successfully
• Exceptional communication skills

Responsibilities

• Foster a guest service-focused culture by implementing and maintaining a culture that consistently exceeds expectations, ensuring that guests receive exceptional service and memorable experiences
• Lead positioning of the property, providing innovative and creative strategies to effectively differentiate the property from competitors with goals to consistently deliver a 4-diamond resort experience
• Develop and implement strategic and tactical plans to achieve business objectives, consistently delivering accurate forecasting projections and implementing effective adjustments as required to balance quality and profitability in-line with investor expectations
• Drive operating success and profitability of the property, focused on both annual and long-term financial goals and expectations as established in the annual business plan
• Elevate the resort to consistently achieve high levels of customer satisfaction from team members and guests alike, continuously striving to exceed expectations and uphold the standards of Suncadia and CoralTree Hospitality
• Lead, inspire, and develop high-performing teams by fostering a culture of accountability, growth, and excellence, empowering team members to reach their full potential while modeling servant leadership and a relentless commitment to exceptional performance
• Partner with the real estate sales and marketing team to support on-property buyer and broker sales initiatives, builder relationships, and integration of real estate offerings into the guest experience
• Understand current technology landscape and seek out opportunities to improve efficiencies in this area, in partnership with CFO, CoralTree and others
• Collaborate and partner with Home Owner Associations and owners in the Lodge to effectively manage services and activities impacting these groups and managed by hospitality
• Effectively represent the property in the local community, regionally and nationally, building strong relationships with internal and external partners
• Ensure that the property is operated safely and securely according to property and company standards by implementing policies and procedures that prioritize the health and well-being of our guests and team members
• Build personal credibility by demonstrating the highest ethical standards, treating others fairly, and inspiring trust with all constituencies, including investors, owners, members, community, customers and team members
• Lead the career development of self and others by attracting and retaining high performing talent, encouraging and supporting career development, and driving continuous learning to ensure the growth and success of the team. Lead by lifting others.
• Manage organizational change productively by driving continuous improvement, building support for and adapting to change, and empowering talented and prepared people to succeed
• Create strategic alignment between investor/company goals, hospitality goals, and individual goals, ensuring that all parties are working towards a common goal and that success is achieved
• Balance the needs of the investment group, guests, and team members, considering the needs and interests of each group to ensure a productive and harmonious work environment
• Possess a thorough understanding of income statements, balance sheets, cash flow, hospitality accounting, and internal control principles to ensure accurate financial reporting and compliance
• Perform other duties as assigned by management

Benefits

• Full-time employees are eligible for medical, dental, vision, 401k (with a company match!) benefits, and more
• Enjoy free golf, discounts on resort retail and food & beverage, and more!
• Full-time team members are eligible for 2-weeks of PTO and holiday pay in their first year
• Experience destinations around the country with team member hotel discounts
• Opportunities for internal career growth and expansion
• Monthly team member gatherings, quarterly events, and the legendary Team Member Golf Tournament

What This Job Offers

• Job Type: Full-time
• Career Level: Executive