General Manager
About The Position
A General Manager/Operator is responsible for running day to day operations for the entire restaurant. Responsible for the entire P&L. Responsible for staffing and recruitment. On the shift, General Manager/Operators will be expected to work all positions in the store, supporting both the front and back of house. High proficiency in all positions is expected. DUTIES AND RESPONSIBILITIES Service ? Providing excellent customer service during guests dining experience, from entry to the restaurant through departure and everything in between. ? Memorize the food and beverage menu at your location ? Can handle guest complaints in an efficient and effective manner ? Memorize steps of service for all FOH positions ? Standard bearer ? Able to work line positions to support team during the rush Sanitation ? Maintain high food safety standards, including verification of temp checks, line checks, cooling logs, and other food safety materials ? Ability to complete internal health audits ? Maintain high cleanliness and quality standards in the entire restaurant ? Check food and equipment temperature to ensure food safety compliance Leadership ? Can cover any position in the restaurant ? Provides direct, in the moment feedback to their team ? Ownership mentality Admin ? Cash handling ? Data entry ? Able to properly receive and verify orders ? Follow checklists for opening and closing ? Responsible for all operating costs on the P&L ATTITUDE ? Friendly ? Possess a sense of urgency ? Thoughtful ? Natural ability to connect with others quickly ? Intuitive ? Responsible ? Curious ? Sense of ownership
Requirements
- Able to speak English
- Comfortable working with and leading a team
- Basic math knowledge
- Able to take constructive criticism
- Able to handle conflict with potential guest issues
- Ability to read and follow instructions
- Excellent verbal communication skills
- Comfortable with technology
- Able to multitask and prioritize on the fly
- Conflict resolution, both with guests and team members
- Able to lift 25+ pounds
- Able to stand on their feet for 8 hours uninterrupted
- Able to be stationary for multiple hours at a time completing repetitive tasks
- Able to move quickly throughout the restaurant
- Able to access and navigate all areas of the restaurant
- Able to work in excessive heat and cold associated with the kitchen environment
Nice To Haves
- Can speak both English and Spanish
- Prior experience with Toast, R365 and/or Zenput
- Food Manager certification
- Any local certifications that are required in the store's jurisdiction
- Prior experience in a high volume, fast casual setting
Responsibilities
- Providing excellent customer service during guests dining experience, from entry to the restaurant through departure and everything in between.
- Memorize the food and beverage menu at your location
- Can handle guest complaints in an efficient and effective manner
- Memorize steps of service for all FOH positions
- Able to work line positions to support team during the rush
- Maintain high food safety standards, including verification of temp checks, line checks, cooling logs, and other food safety materials
- Ability to complete internal health audits
- Maintain high cleanliness and quality standards in the entire restaurant
- Check food and equipment temperature to ensure food safety compliance
- Can cover any position in the restaurant
- Provides direct, in the moment feedback to their team
- Cash handling
- Data entry
- Able to properly receive and verify orders
- Follow checklists for opening and closing
- Responsible for all operating costs on the P&L
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
