General Manager

Urban Air Adventure Parks•Manchester, CT

17d

About The Position

Urban Air Adventure Park in Tacoma is seeking a mission-driven General Manager who leads with a servant’s heart, mentors and develops young people, executes disciplined operational processes, and understands that profitability is a reflection of operational excellence, leadership accountability, and long-term business health. This role is about more than managing a facility. It is about: Building an intentional culture Developing first-time workers into confident leaders Executing systems with discipline and consistency Solving problems without hand-holding Protecting the guest experience while protecting profitability

Requirements

3+ years of leadership experience in hospitality, entertainment, or similar operations
Proven track record leading teams with accountability and consistency
Strong P&L management experience overseeing $5M+ in topline revenue
Demonstrated ability to manage labor, COGS, and operating expenses
Uses KPIs and reporting to drive decisions and results
Passion for mentoring young or first-time employees
Strong emotional intelligence and communication skills
Independent problem-solver aligned with mission and boundaries
Comfortable leading through systems and disciplined execution
Professional, adaptable, resilient, and people-focused
Has a servant’s heart
Is passionate about mentoring young people
Leads through disciplined process execution
Builds culture intentionally — not accidentally
Brings a win-the-day competitive mindset
Has grit, resilience, and emotional intelligence
Understands that profitability matters — because it funds growth, opportunity, and team development
Ability to work days, nights, and weekends as required
Work in a noisy, fast-paced environment
Stand and move throughout the facility for extended periods
Lift and carry up to 30 lbs

Responsibilities

Mentor and develop a young, first-job workforce
Model humility, service, and team-first leadership
Set clear expectations and hold leaders accountable
Build a culture of discipline, follow-through, and ownership
Recognize wins and coach performance
Ensure every team member understands what success looks like
Maintain consistent standards for safety, cleanliness, and guest experience
Execute operational systems and checklists with precision
Inspect what you expect — verify, follow up, and close loops
Ensure managers own outcomes within their departments
Lead through structured rhythms and accountability cadences
Oversee P&L, labor control, COGS, and operating expenses
Use KPIs and reporting to create targeted action plans
Drive efficiency without sacrificing guest experience
Execute revenue-growth and community engagement strategies
Maintain a win-the-day approach to results
Support the proper execution of all processes, systems, and standards
Hiring, termination, inventory, payroll, and scheduling
Maintain effective inventory control, storage, and rotation to minimize waste
Manage the Team to consistently meet expected standards
Train, delegate, and empower leaders while reinforcing punctuality, attendance, and attitude
Maintain clear, organized, and accessible park, café, and storage areas
Participate in regular staff meetings and training as required
Ability to lead, motivate, and empower Team Members
Ability to align Team Members with Urban Air culture while balancing seriousness and fun
Takes initiative and ownership
Recognizes problems and solves them
Converts plans into action
Sees patterns in performance and strategizes solutions
Exercises sound judgment
Open to feedback and continuous self-improvement
Holds self to high standards of conduct and professionalism
Serves as a role model by upholding Urban Air policies and standards