General Manager

Hersha Hospitality Management LP•Philadelphia, PA

About The Position

General Manager Join the newly renovated Courtyard Philadelphia Downtown as its next General Manager, leading a refreshed and energized property in the center of Philadelphia. Guide daily operations, inspire your team, and ensure the hotel consistently exceeds guest expectations and financial goals. Your Growth Path Area General Manager - Regional Director of Operations – Vice President of Operations

Requirements

Associate or Bachelor’s Degree in Business, Hospitality or a related field.
Previous hotel General Manager experience required.

Nice To Haves

Marriott experience is strongly preferred.
Full service hotel experience is strongly preferred.

Responsibilities

Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
Set clear expectations and provide the guidance necessary to achieve exceptional performance.
Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
Continuously seek opportunities to enhance guest interactions and exceed expectations.
Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
Monitor financial performance through regular analysis and implement corrective actions as needed.
Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
Implement best practices to uphold quality and safety standards.
Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.