General Manager

Schweiger Dermatology Group•Lower Merion Township, PA

46d•$65,000 - $70,000

About The Position

Schweiger Dermatology Group is one of the leading dermatology practices in the country with over 570 healthcare providers and over 170 offices in New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California. Schweiger Dermatology Group provides medical, cosmetic, and surgical dermatology services with over 1.5 million patient visits annually. Our mission is to create the Ultimate Patient Experience and a great working environment for our providers, support staff and all team members. Schweiger Dermatology Group has been included in the Inc. 5000 Fastest Growing Private Companies in America list for seven consecutive years. Schweiger Dermatology Group has also received Great Place to Work certification. To learn more, click here. Schweiger Dermatology Group's Ultimate Employee Experience: Multiple office locations, find an opportunity near your home Positive work environment with the tools to need to do your job and grow Full time employees (30+ hours per week) are eligible for: Medical (TeleHeath included), HSA/FSA, Dental, Vision on 1st of the month after hire date 401K after 30 days of employment Your birthday is an additional personal holiday Company Sponsored Short Term Disability Pre-tax savings available for public transit commuters Part-time employees (less than 30 hours) are eligible for: Dental and Vision on 1st of the month after date of hire 401K after 30 days of employment Employee discounts on Schweiger Dermatology Group skin care products & cosmetic services Job Summary: The General Manager oversees its respective centers, teams, and processes that are essential to our success. A General Managers will build a team of capable and competent employees that can enhance and optimize operational performance of their centers.

Requirements

2 or more years of leadership experience preferred
Healthcare administration or management background preferred
Strong computer literacy
Leadership qualities with good communication skills
Conflict resolution skills must be developed
Dermatology experience preferred
Working knowledge of HIPAA & OSHA compliance
Knowledge and Proactive Critical Thinking – Initiates to have advanced level knowledge of all company systems such as Nextech, Patient Acquisition, Klara, iPad, General and Cosmetic Dermatology and inter-center communication tools to achieve high level day to day operational results.
Leadership and Growth Oriented – Experienced and processes orientated high growth leader with track record for finding innovative ways to grow revenue and increase margins
Strategic and Efficient Planning - Prepares for what is ahead with a focus on data, details, and analysis. Able to execute efficiently and thoughtful with minimal wasted/prolonged timing.
Honesty/integrity/culture inspiring – Earns trust with staff, providers and patients and maintains confidence. Deliver message with a kind, empathic, firm but direct and honest way.
Talent Appreciation - inspires, motivates, coaches, and develops others. Listens well and continuously learns and seeks advice and feedback from others - team Builder, leader, and manager – creates a culture of positivity
Effective Communicator - Communicates passionately, effectively, and persuasively across a diverse set of stakeholders. Able to create processes and structures to facilitate effective communication both internally and externally. Demonstrates an ability to manage conflict, build consensus, and facilitate problem-solving.
Organized Planning and Results Oriented - relentlessly pursues ongoing improvement and results. Flexible, with a strong work ethic and an entrepreneurial spirit to accommodate high level of responsibility and multiple priorities. Creates a culture of mutual accountability. Plans, organizes, schedules and budgets in an efficient, productive manger. Focuses on key priorities.

Responsibilities

Develop A-Team that delivers A-Level Operational Outcomes and Processes.
Culture of Positivity NPS for providers & staff >82
Perform as a stable operations leader – displays strong leadership that achieve KPIs and measurable goals as outlined by the RM team.
Optimization of operational processes to deliver on goals – staffing percentages and budget adherence
Effective and collaborative management - able to effectively collaborate with other company departments/teams to achieve successful results.
Independently drive key change and transformation initiatives aligned with organizational strategic goals
Heavy focus on auditing SOPs and accountability of SOP compliance at all respective center levels, as well as supporting providers while coaching and developing staff to ensure all are A players.
Hold team accountable for C.A.R.E Core Habits
Build a capable and competent Office Team at each office being overseen.
Develop the team in a cost-effective manner.
Build a knowledge base across all disciplines with cross training employees.
Provide a strong culture of continued education and training for all staff members.
Manage, develop and coach staff.
Strong focus on full accountability of center SOP compliance through consistent auditing and follow through at offices.
Achieve monthly center goals set forth by the GM Report and KPIs.
Track to financial goals and patient satisfaction goals which will be updated ad outlined by the operations team and shared with GMs monthly at a minimum unless the GMs are made aware of any delays.
Ensure Staffing, Medical Supplies and Office Supplies are beneath guidance figures noted below
Promote a culture of positivity and help build a company that has long-term sustainability.
Obtain high levels of patient satisfaction. Goal is a net promoter score above 82%
All patient messages resolved within 24hrs, and patient updated daily until resolved
Continued 4/5 Star external reviews
Achieve smooth running office level operations and site level autonomy.
Frequent check in with providers via call, meetings for two way and consistent communication
Minimal provider and staff complaints
Offices should be able to run autonomously daily with majority of problems resolved independently without GM presence
Create a positive and respectful center environment.
All audit logs (labs, RX, open notes, messages, Klara inbox, tasking) completed end of day at each office
Cross training of staff for versatile staffing
Monthly staff meetings recommended
Inventory and Cash management as per SOP guidelines
Scheduled on site visits for preparation in time spent in each office and allowing staff and providers to prepare
First line of contact for all front desk and MA issues always
Ensure that all offices appointments for 2 days ahead are checked for accuracy and corrected if inaccurately scheduled.
Collaboration with PSC on office updates, provider updates and anything anyone scheduling would need to know
Take responsibility when office team makes mistakes in coaching and learning sessions
For an office that has MOHs- MOHs cases are done in house through provider-provider referrals unless the MOHs surgeon or patient have requested otherwise, CLIA certification and lab directorship is up to date and maintained. Mohs staff is properly credentialed and trained. Post care concerned for MOHs are set up to go directly to the surgeon
GM is responsible for knowledge of CLIA needs and works with lab to make sure up to date information
Other duties as assigned by supervisor on an as needed basis.

Benefits

Multiple office locations, find an opportunity near your home
Positive work environment with the tools to need to do your job and grow
Medical (TeleHeath included), HSA/FSA, Dental, Vision on 1st of the month after hire date
401K after 30 days of employment
Your birthday is an additional personal holiday
Company Sponsored Short Term Disability
Pre-tax savings available for public transit commuters
Dental and Vision on 1st of the month after date of hire
401K after 30 days of employment
Employee discounts on Schweiger Dermatology Group skin care products & cosmetic services