General Manager - Citizens Bank Park

PROOF OF THE PUDDING • Philadelphia, PA

1d • $80,000 - $80,000 • Onsite

About The Position

Proof of the Pudding is seeking an experienced General Manager to lead and oversee all culinary operations at Citizens Bank Park, home of the Philadelphia Phillies. This leadership role is responsible for the day-to-day management of the Executive Dining Room, Employee Dining Room, and Press Media Room, ensuring exceptional service and operational excellence. The General Manager will oversee events, staffing matrices, hiring, interdepartmental communications, logistics, and full financial performance. The ideal candidate brings strong catering leadership experience, meticulous budget management skills, and a passion for delivering upscale, high-quality event experiences.

Requirements

• High school diploma or GED required, associate or bachelor’s degree in hospitality, Business, or related field preferred.
• 3–5+ years of food service management experience.
• Strong leadership, communication, and organizational skills.
• Knowledge of food safety regulations and inventory systems.
• Experience with budgeting, P&L statements, and cost control.
• Must reside in Philadelphia, PA

Nice To Haves

• Food Safety Certification (e.g., ServSafe Manager) preferred.
• Specialized Qualifications: Extensive experience in reviewing and analyzing financial reports, including P&L, balance sheets, and other key financial documents.
• Strong technical knowledge, a drive for innovation, and experience with AI tools is preferred.

Responsibilities

• Drives methods to improve quality, efficiency and productivity, reduce costs, increase profits, and improve control measures.
• Set comprehensive goals for department performance and growth
• Oversee daily operations of the department and the work of 15 managers and around 150+ hourly employees
• Lead employees to achieve optimal performance by assessing their results based on clear expectations, data, and metrics, while also promoting engagement to enhance morale and foster a strong sense of collaboration within the team.
• Organizing frequent meetings and open lines of communication with sales, operations, culinary, and warehouse teams.
• Monitoring the team and event schedule including reporting status, progress updates, and identifying areas that require corrective actions.
• Responsible for managing and participating in interviewing new employees, developing strategies for developing talent at all levels, and coaching organizational leaders.
• Foster a growth oriented, positive and encouraging environment while keeping employees and management accountable to company policies, procedures and guidelines.
• Practice an open-door policy for employee grievances or dissatisfaction, documenting, addressing and escalating, as needed, appropriately and timely
• Generate weekly forecasting, ensures adherence to monthly reporting deadlines, oversees and approves all invoices department-wide, while ensuring accurate and comprehensive reporting on the department's operations and finances.
• Forge strategic partnerships and relationships with clients, vendors, agencies, venue partners and all other professional business relationships.
• Manage all facilities operations for the corporate building and warehouse, including after-hours oversight to ensure maintenance, safety, and smooth functionality.
• Performs other related duties

Benefits

• Salary Range of $80,000/year + opportunity for a 11% annual performance bonus
• Proof is pleased to provide all full-time eligible employees with Basic Life and AD&D as well as long term disability at no cost to employees
• Full-time eligible employees may choose to enroll in optional benefits, including Medical, Dental, Vision, and Voluntary Life and AD&D, Short Term Disability, Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospitality Indemnity
• Additional Benefits include call phone allotment, daily lunches in the office, car and gas allowance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED