General Manager (ROSE LANE)

Super Star Car Wash•Phoenix, AZ

23h•$54,600 - $63,700•Onsite

About The Position

Super Star Car Wash is a leader in providing car wash, detail, and lubrication services to customers in Arizona, California, Texas, and Colorado. Our mission is to provide fast, high quality, professional service in a friendly atmosphere, along with a smile while creating a reward team member environment. Position Summary: The General Managers responsibility is to oversee all car wash production and quality control, customer relations and satisfaction, maintenance and upkeep of the facility, employee relations, development, training and coaching, facility purchasing and cost controls, as well as screening and possibly interviewing well-qualified applicants for positions at the facility. Responsible for the overall operation and profitability of the car wash profit centers within an individual Express Super Star Car Wash location. Much of the workday is spent outdoors, overseeing facility operations, working with associates and building customer relationships. Additional time will be required to complete administrative tasks and monitor sales and labor data generated by the facility POS system. We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work? Not to mention FREE car washes! Along with tuition reimbursement, health/dental/vision, 401K and vacation time.

Requirements

Must be at least 21 years old
High School Diploma or GED
2-5 years of supervisory experience in car wash, retail, or service capacity
Ability to successfully pass a post-offer pre employment background check
Leadership Skills
High Level of Integrity
High Energy Level
Dependability
Professionalism
Service and Sales Focused
Team Orientated
Effective Communication Skills
Problem Solving Ability

Nice To Haves

Job knowledge, experience, and/or understanding in the following areas is preferred : Products and services car wash and detail
Labor management
Customer service and sales
Mechanical aptitude
Industry trends
Risk management
Safety
Basic business P&L statements, POS (DRB) reports, spreadsheets, etc.
Competitive activity
Requires the ability to interact with others, interpret spoken messages and utilize reason to resolve complex problems.
Requires keyboarding, hearing and talking, frequent standing and walking, and frequent bending at the waist, twisting of the upper body, kneeling, being mobile on uneven surfaces, squeezing and crouching.
Requires frequent lifting and carrying of 1-25 pounds (occasional up to 50#).

Responsibilities

Direct and supervise operations of Site
Work closely with District Manager and Operations Team
Execute open and close duties and follow designated procedures
Ability to work outdoors in ALL weather conditions
Ensure a safe environment for all employees and customers by ensuring compliance with safety procedures and report safety or maintenance issues to management
Maintain Quality Control factors associated with customers overall experience, products and services, scheduling and labor cost control with respect to historical performance and seasonality
Interview, Hire, Train and Develop employees to ensure employees at all levels have a clear idea of what is expected of them, standards of acceptable and unacceptable performance, frequent measurement against these standards, and then appropriate training to close any performance gaps
Communicate effectively at all levels with employees, customers, peers, and management
Motivate employees to complete job tasks efficiently and effectively
Ensure proper customer care
Facilitate and assess damage claims
Ensure compliance with all laws, rules, regulations, and policies at Local, State and Federal levels
Delegate authority to employees when appropriate
Support company initiatives, including but not limited to marketing, promotions, sales, customer service, and talent management initiatives
Ability to work flexible, full-time schedule to include days, evenings, weekends, and holidays
Keep the entire property spotlessly clean and organized
Other duties as assigned