General Manager

Gold’s Gyms of the Carolinas•Charlotte, NC

29d

About The Position

General Manager Management Duties: Properly manage and maintain gym operational budget Responsible for overseeing the sales process and systems Manage, monitor, and evaluate the performance of all gym-related managers. Monitor the hiring, training and scheduling of all gym level staff. Train and mentor subordinates Properly delegate, monitor and evaluate specifically assigned responsibilities of sales team through the Sales Manager. Responsible for managing disciplinary actions involving all gym level employees. Operational Duties: Provide and maintain the highest level of customer service in a high volume retail environment through personal actions and development of the staff. Provide effective decision making regarding customer service issues. Plan and promote special events for the gym on a monthly basis, using corporate marketing as needed. Responsible for ensuring that the facility is clean and operationally sound.

Requirements

High School diploma with five years professional experience.
Be promotionally-oriented and have the ability to direct sales through company required outreach programs.
Strong customer service orientation with proven results.
Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance.
Excellent verbal and written communication skills.
Entrepreneurial spirit with open, participative leadership style and drive for excellence.
Strong work ethic, integrity, and professional demeanor.
Current CPR Certification

Nice To Haves

College degree preferred.
Fitness industry experience preferred but not required.
Associate or Bachelor's degree in business or related field with two years of management experience preferred.

Responsibilities

Properly manage and maintain gym operational budget
Oversee the sales process and systems
Manage, monitor, and evaluate the performance of all gym-related managers.
Monitor the hiring, training and scheduling of all gym level staff.
Train and mentor subordinates
Delegate, monitor and evaluate specifically assigned responsibilities of sales team through the Sales Manager.
Manage disciplinary actions involving all gym level employees.
Provide and maintain the highest level of customer service in a high volume retail environment through personal actions and development of the staff.
Provide effective decision making regarding customer service issues.
Plan and promote special events for the gym on a monthly basis, using corporate marketing as needed.
Ensure that the facility is clean and operationally sound.