General Manager

Spinoso Real Estate Gro•Louisville, KY

About The Position

The General Manager (GM) will have the responsibility for the overall performance of the property, including preparation of budgets and forecasts, maximizing NOI, developing and implementing marketing plans, providing support for leasing efforts, management of the property team, and overseeing all operations and contracted services. The General Manager will also be responsible for reporting and communicating key property metrics such as sales, occupancy costs, traffic, and relevant financial on a regular basis. This role is highly cross-functional and is dependent on strong relationships, both internal and external.

Requirements

Excellent verbal and written communication skills
Demonstrated ability to lead and manage a team
Intermediate to excellent math skills and analytical ability
Ability to work in a team-oriented environment
Ability to work in a fast-paced environment, meeting frequent deadlines
Demonstrated organizational skills
Intermediate to expert ability to use Microsoft Office, Word, Excel and other software programs
Manual dexterity sufficient for heavy use of a keyboard, mouse and telephone/radio
Speech and hearing sufficient for regular communications on the phone, radio or face-to-face
Vision sufficient for use of a computer monitor and transaction documents
Ability to walk, bend, stoop and reach
Ability to lift 20 lbs and occasionally up to 40 lbs
Sufficient sense of smell to detect dangerous odors
Ability to stand for long periods of time
Must be able to be mobile to include moving around office premises, access and walk roof top and exterior grounds

Nice To Haves

Bachelor’s degree strongly preferred
Three to five years of related experience in shopping center management or equivalent experience
ICSC, IREM, BOMA or other related designations a plus

Responsibilities

Lead internal team and key contractors with a “Positive Leadership” mindset
Coach, mentor, goal set and provide feedback to foster team atmosphere and performance.
Have an entrepreneurial spirit and creative thinking.
Responsible for the management and overall performance of the team and team functions, including Marketing, Leasing, Financial and Operations.
Delegate and follow up on tasks they assigned.
Be aware of each team member’s responsibilities and how the team member is performing
Be a resource for employees for juggling deadlines and an advocate when priorities or direction is unclear
Regularly communicate with tenants, address their concerns, and build relationships
Build a relationship with the community by attending community meetings.
Foster and maintain a relationship with fire, police, building and other stakeholders.
Assist the leasing representative with market knowledge and merchant tours, as necessary.
Provide leasing with qualified leads for local tenants as applicable. Maintain an active pulse on market retail dynamics and provide consistent updates to leasing
Have a deep understanding of the specialty leasing budget. Specialty plays a crucial role in the NOI of the property, and the GM will be active in helping execute occupancy, monetary, and merchandising goals
Have intimate understanding of tenant sales and understand trends (macro and micro) and impact on center income and occupancy
Participation in, or development and administration of major property contracted services
Oversee all work orders when independent contractors are needed.
Supervise and direct the operation of maintenance and mechanical systems for the Center.
Have the knowledge and capability to handle operational emergencies.
Ensure the proper implementation and execution of safety, emergency and hazardous material plans
Have oversight of tenant construction/coordination.
Develop and implement thoughtful and strategic capital plan and effectively communicate (written and verbal) the thought-process behind the plan.
Strategically manage Security and Janitorial contracts.
Review actual schedule vs planned, compare against billing.
Hold contractors accountable for first-class performance.
Use portfolio data to determine proper macro-level service levels, implement on a micro level balancing budget goals and overall maintenance of the asset
Have a full understanding and knowledge of current social media trends. GMs are aware of the corporate strategy and help guide the Marketing Manager and execute the property plan.
Contribute sourcing of content and/or participate in the content delivery at times (i.e., video)
Analyze and strategize the results of KPIs on routine social media posts and strategic campaigns.
Prepare, review, and analyze the annual budget, as well as manage the budget to be on target throughout the year.
Prepare monthly financial reports including effective written and verbal communication of variance drivers
Work with cross-functional teams (accounting and lease admin) during reforecast, budgeting, and monthly reporting processes
Review, control and manage accounts receivables.
All other duties as assigned