General Manager

Chick-fil-A•Manteca, CA

33d

About The Position

The General Manager is the main point of contact for the Restaurant and will represent the Operator and the brand for our customers, Team Members, vendors, and the Chick-fil-A support staff. This person will strategically oversee all aspects of their location's operations in alignment and representation of the Operator's Vision and Purpose, including but not limited to creating and maintaining a remarkable guest experience, financial stewardship, profitability, food safety, culture, marketing support, and leadership development within the Serve Give Joy LLC Enterprise. The General Manager will be directly responsible for maximizing and growing sales and the brand within the region, and will spearhead strategic goals and initiatives in alignment with our Vision, Purpose, and Core Values.

Requirements

Demonstrated history as an enthusiastic servant leader with a record of leadership development and business results
Proven excellent organizational skills and attention to detail
Proven track record of excellent time management skills and meeting deadlines
Demonstrated ability to create systematic and scalable operations
Demonstrated history of acting with integrity, professionalism, and confidentiality
Proven track record of strong analytical and problem-solving skills
Proven track record of excelling with systematic follow-through and auditing skills
Excellent verbal and written communication skills and an ability to coach Team Members
Must be able to lift up to 50 pounds and stand for up to 8 hours
Able to work full-time (45+ hours a week) and various shifts per week (nights and weekends are required), including minimally one opening and one closing shift per week
Have reliable transportation
Be authorized to work in the United States
Passion for Chick-fil-A's brand and a desire to grow with the business

Nice To Haves

Preferred bachelor's degree in business administration or other similar discipline
3+ years of experience in a restaurant leadership or operations role, directly overseeing both financial results and business growth
A positive, growth mindset

Responsibilities

Embody and share the Enterprise's Vision, Corporate Purpose, and Values to make a significant and positive impact on your team and community
Ensure that all public-facing engagements are consistent with the image, brand, culture, Vision, Values, and Corporate Purpose of Chick-fil-A
Represent the Operator and the Enterprise in all internal and external communications and decision-making and taking full ownership for decisions and outcomes
Consistently exemplify these character qualities: drive; ownership; self-motivation; positive attitude; servanthood; follow-through; excellence; flexibility, efficiency, unwavering integrity; teamwork; and professionalism
Provide recommendations to the Executive Leadership Team in how to better steward the business and grow profits
Participate in the annual business planning, providing insights to optimize operational structures that support growth and scale
Creates and leads vision to maximize current sales channels and develop new ones
Create a competitive, enthusiastic, and positive culture towards reaching sales goals
Provides support for local and market-level marketing efforts to maintain momentum for the brand and the business
Oversee all aspects of the Restaurant's operations, including all sales channels, front-of-house, back-of-house, and drive-thru operations
Uphold the Restaurant's commitment to delivering an exceptional customer experience, focusing on friendly service, quality food, and a clean and welcoming environment
Develop and implement efficient systems and processes to enhance productivity, minimize waste, and improve overall operational efficiency
Monitor and analyze key performance indicators (KPIs) such as sales, food costs, labor costs, and customer satisfaction, and take appropriate actions to drive improvement
Stay updated on industry trends, customer preferences, and competitors to continuously enhance the Restaurant's offerings and maintain a competitive edge
Develop and partner with operational directors to apply systems that exceed cleanliness standards and ensure that the Restaurant presents a clean and sanitary environment
Directly create and oversee the implementation of all strategies related to Overall Satisfaction, Customer Experience Monitor Scores, Food Safety Scores, and any operational audits
Respond to customer feedback and complaints promptly and professionally, implementing appropriate measures to address concerns and ensure customer satisfaction
Manage the Restaurant's budget, including labor costs, food costs, and other operational expenses, including maintenance and vendor relationships, to achieve profitability targets
Conduct regular financial analysis, identify areas of opportunity or concern, assess leadership accountability and execution related strategic initiatives, and develop action plans to optimize financial performance
Collaborate with the Leadership Team to set sales goals, develop sales forecasts, and implement strategies to achieve them
Collaborate with the Executive Leadership Team to manage the budgeting, forecasting, and financial analyses of the Restaurant by reviewing the Incremental Profit Opportunity report and working with the Leadership Team to improve where needed; establishing project budgets for Directors with proper strategy/decision making
Collaborate with the Chief Human Resources Officer to evaluate labor cost performance regularly, which includes overseeing the labor and schedule for the week (reviewing it before it gets posted); tracking and monitoring labor productivity of each day-part daily; monitoring and minimizing overtime; and holding all leaders accountable to productive non-operational hours
Identify and coach leadership candidates to develop and maintain a healthy leadership pipeline that precedes the growth of the business
Foster a culture of coaching and mentoring to support professional growth and development
Meet regularly with the Leadership Team to communicate strategies, operational initiatives, and wildly important goals in alignment with our strategic business plan
Partner with the Chief Human Resources Officer to maximize the effectiveness of leadership development plans, with an emphasis on servant leadership, self-initiative, and succession
Intentionally coach, develop, and influence leaders to operate as purpose-driven, motivated, high-performance teams that embody servant leadership
Consistently reflect servant leadership in all actions, decisions, and communications within the Operator's Vision
Partner with the Chief Human Resources Officer to ensure alignment of the talent management strategy to maintain adequate staffing levels at the Restaurant
Ensure that the Team Member environment is safe, engaging, and encouraging to align with our Vision, Purpose, and Values
Provide ongoing coaching and performance feedback to the Restaurant's Leadership Team, recognizing their achievements and addressing areas for improvement
Conduct regular director meetings and training sessions, and vision casting to ensure consistent communication and alignment with goals and initiatives
Lead, inspire, and require a culture of coaching, mentoring, and feedback to support professional growth and development
Continuously pursue his or her own professional and personal development through Chick-fil-A and other external resources