KidStrong General Manager Cedar Rapids

KidStrong Cedar Rapids•Cedar Rapids, IA

39d

About The Position

Kidstrong is coming to Cedar Rapids! We are looking for an engaging, high-energy General Manager to drive membership sales efforts and community outreach and foster a culture of learning and development for the coaches and the families that attend the center. This person must have the ability to multi-task, manage client and staff concerns and be a self-starter. KidStrong General Managers are the leaders of the center - focused on driving business to the center, building the culture, developing and training the coaching team while focusing on delivering an exceptional experience for kids and families. The General manager will supervise the Assistant General Manager, Lead Coach, and coaches and work closely with the Area Developer, KidStrong network and Headquarters.

Requirements

An athletic and/or coaching background with experience working with or coaching kids - a passion for working with children is non-negotiable!
Achieve Coach Certification through the HQ Training and Certification team
Complete required training through LearnUpon
Comfortable speaking to parents/guardians regarding a variety of topics
Previous experience in management is required
Intermediate knowledge of physiology, exercise techniques, and body mechanics
CPR certified
Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight

Nice To Haves

Prior experience as a pediatric OT/PT is a plus, but not required
Previous experience with Slack, Google, ZenPlanner, LearnUpon, CareerPlug, ADP, and FranConnect is preferred

Responsibilities

Understand the center’s KPIs and financials to make informed and responsible business decisions
Build and maintain relationships with families and provide exceptional customer service
Oversee center-level initiatives i.e. training, brand consistency, etc.
Daily, Weekly, and Monthly cleaning and maintenance of the center - Ability to delegate center tasks
Typical schedule includes 4 weekday and 1 weekend shifts based on needs of the center
Set and communicate coach schedules
Maintain flawless lead management by conducting call drives to new and existing leads
Responsible for sales as well as delegating responsibilities to the center staff team, i.e. call drives, trial conversion, and event booking
Schedule, promote, and sell KidStrong events, such as camps and parties, to maximize center profitability
Source and attend local events to increase brand awareness, drive incremental leads and memberships
Foster a coaching culture
Continuously assess and document Coaches based on the KidStrong Coach DNA profile and class quality
Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates
Ensure candidates complete all paperwork to comply with company policy and law
Lead coaching candidates through the training process and required evaluations
Manage and support the ongoing professional development of staff through LearnUpon
Lead Center level staff meetings focused on culture, development, product, and performance
Attend weekly leadership meetings
Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development
Create positive interactions with students and families before, during, and after class
Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it
Use the KS Coaches App to record and provide data (attendance, awards, etc.)