General Manager
About The Position
Jenkins Restorations upholds a vision to be the restoration firm of choice in existing and future markets while upholding Biblical values. The Restoration General Manager reports to the District Director with accountability for providing excellent service for those who have been victims of disaster and for restoring property and lives with a servant’s heart. The Restoration General Manager is primarily responsible for managing the daily operations of the office, including direct oversight of office and field personnel. He/she will serve as Estimator and/or Project Manager of Large Claims as needed; and/or any other role needed for the branch’s health. They should embody Jenkins Restorations’ core values, including, Can-do Attitude, Excellent Execution, Do the Right Thing, Actions of a Servant, and Responsible Stewardship (C.E.D.A.R).
Requirements
- Bachelor's degree (B. A.) from four-year College or university with a record of strong academic achievement.
- At least one to two years related experience and/or training; or equivalent combination of education and experience.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports, correspondence, and the ability to speak effectively to customers and/or employees of organization in the English language.
- Knowledge of industry related software
- Ability to “touch type”
- Familiarity with software like Microsoft Office Suite (Excel, Word, Outlook, etc.)
- Ability to communicate via cell phone and appropriate apps.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form in the English language.
Responsibilities
- Develops and implement office strategy with management team
- Manages budget
- Reviews profit margins and handles concerns as they arise
- Reviews and monitors cash collections on a monthly basis
- Conducts annual performance reviews
- Handles staffing issue as needed
- Payroll review and submission
- Forecast staffing needs
- Insure facility maintenance
- Supplement efforts are either ESC or Small claims as needed
- Serves as Estimator for large losses as needed
- Serves as a Project Manager for large losses as needed
- Handles warranty complaints
- Communicate “Program” changes to the entire claims management team as they arise
- Monitor and develop program/client relationships with insurance companies
- Field sales and other inquiry phone calls as needed
- Deal with attorney on collections and legal matters
- Invoicing approval and submission
- All other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
