General Manager

Hampton Inn MSG Herald Square•New York, NY

About The Position

Situated in the heart of Midtown Manhattan, just steps from the world-famous Madison Square Garden and the vibrant energy of Chelsea, the Hampton Inn MSG is seeking a dynamic, high-energy General Manager to lead our team. This is a premier opportunity to manage a fast-paced urban property where the pulse of NYC is right outside your door. The General Manager will be responsible for managing hotel operations to maximize profits and achieve the highest level of guest satisfaction in one of the most competitive hospitality markets in the world. Your Growth Path Area General Manager - Regional Director of Operations – Vice President of Operations

Requirements

Associate or Bachelor’s Degree in Business, Hospitality or a related field.
Previous hotel management experience required.

Responsibilities

Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
Set clear expectations and provide the guidance necessary to achieve exceptional performance.
Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
Continuously seek opportunities to enhance guest interactions and exceed expectations, ensuring every traveler feels the warmth of Hampton hospitality amidst the NYC hustle.
Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
Monitor financial performance through regular analysis and implement corrective actions as needed.
Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
Implement best practices to uphold quality and safety standards.
Follow sustainability guidelines and practices to minimize our urban footprint.
Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.