General Manager

ERC Hospitality - Freddy's Frozen Custard and Steakburgers•Farmington, NM

56d•Onsite

About The Position

The Restaurant Operating Partner position is the highest level of leadership within a restaurant and represents true partnership in our business. Operating Partners are responsible for leading all aspects of restaurant operations — from team development, hiring, training to financial performance and guest satisfaction. Restaurant Operating Partners are beyond a General Manager; they are invested as part owners in their restaurant. Their ownership mindset drives a deeper commitment to excellence, accountability, and long-term success. Operating Partners build and develop strong teams, drive sales growth, and manage financials with the perspective of a business partner, ensuring every decision supports both the guest experience and the health of the business. As leaders and owners, they embody Freddy’s brand, values and culture.

Requirements

Must be 18 years or older.
Must have at least 1 year of leadership experience.
Ability to lead, motivate, and employe a team.
Attention to detail and ability to problem-solve
Must be able to lift up to 50 pounds.
Ability to stand for long periods of time.
Must have teamwork and communication skills.
Ability to manage time effectively and prioritize tasks to meet deadlines.
Must be available to work a variety of shifts including one closing shift a week.
Must follow all food safety and sanitation expectations.
Must be able to multi-task and stay organized.
Must pass a background check and ERC required training.
Must be able to pass and maintain ANSI Manager Certification

Responsibilities

Supervise and oversee the restaurant to ensure that Freddy’s standards of Hospitality, Quality, and cleanliness are being followed at all times.
Provide exceptional guest service and set the example for team members through a positive attitude, order accuracy and hospitality.
Preparing and serving exceptional steakburgers, custard, ect.
Dependable in upholding ERC policy and procedure with yourself and team members on shift.
Always upholding the three pillars of quality, cleanliness and hospitality.
Ensure compliance with food safety, security, quality and cleanliness standards.
Follow all company safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, employee relations issues or injuries.
Lead your team on training, evaluating, counseling, discipling and motivating team members.
Supporting all coworkers with dignity and respect.
A leadership attitude and willingness to train and coach others on all shifts.
Perform daily administrative duties such as scheduling, inventory, hiring and other administrative duties as needed.
Lead and support strategies to ensure operations progress, sales growth, and team member retention.
Other duties as assigned within the scope of the position.