General Manager

Planet Fitness•Columbia, SC

5h•$45,000 - $50,000

About The Position

The General Manager is responsible for creating a positive staff & member experience by providing a superior level of customer service to Planet Fitness employees, members, prospective members, and guests. Characteristics that will make you a perfect match for our General Manager position: You: Exhibit a positive and upbeat attitude. Have a passion for delivering a consistent and exceptional experience to employees, members, guests, and fellow PF team members. Pride yourself on your work while being punctual, reliable, and dependable. Handle all interactions with diplomacy and exhibit a genuine motivation for helping others. Act with integrity and show respect to everyone around you. Exhibit strong communication skills and have an ability to listen and empathize. Inspire and motivate others to achieve their goals. Are a quick study with the ability to apply what you have learned during online and hands-on training. About the Assistant Manager: As General Manager, you will be responsible for leading your team, while providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience! Daily responsibilities for the General Manager will also include: Oversees staffing schedules with the assurance that all shifts are regularly covered. Leads by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service. Leads a team through systems and operations to achieve common sales and membership goals. Assists in preparation of all HR related forms in a timely manner. Resolves employee and member issues or concerns in a professional manner. Provides 24/7 backup support for any employee who is absent and reachable by phone Is a brand ambassador by leading a judgement free lifestyle. Participates in the training and development of staff to include providing day to day coaching. Oversees pre-screening, hiring, onboarding and recruiting. Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships. Perform prospective member calls and tours; assessing their membership needs. Delegate and oversee regular, consistent cleaning and sanitizing of restrooms, locker rooms, tanning areas, all exercise equipment, etc. Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.) Oversees the ordering of club supplies uses specific budget based on club requirements. Tracks Key Performance Indicators such as signups, guest counts, cancels, info calls (daily, weekly, monthly, annually) etc. Manages marketing efforts by ensuring that staff is aware and trained on all marketing promotions. Assists in the completion of recorded info call inspections.

Requirements

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
Prior management or supervisor experience preferred.
Must be willing to become CPR/AED certified
Must be available to oversee staff and operations of a 24 hour facility
Must be willing to complete a background check
Must be willing to occasionally travel for training and to support other locations.
Customer service background preferred.
Basic computer proficiency.
Superior problem-solving skills.
Exceptional leadership and diplomacy skills.
Must complete required ASM Reading List and PFU courses on Leadership.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with staff, members and co-workers, exceeding the member’s expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
Must be 18 years of age or older.

Nice To Haves

Prior management or supervisor experience preferred.
Customer service background preferred.

Responsibilities

Oversees staffing schedules with the assurance that all shifts are regularly covered.
Leads by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.
Leads a team through systems and operations to achieve common sales and membership goals.
Assists in preparation of all HR related forms in a timely manner.
Resolves employee and member issues or concerns in a professional manner.
Provides 24/7 backup support for any employee who is absent and reachable by phone
Is a brand ambassador by leading a judgement free lifestyle.
Participates in the training and development of staff to include providing day to day coaching.
Oversees pre-screening, hiring, onboarding and recruiting.
Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
Perform prospective member calls and tours; assessing their membership needs.
Delegate and oversee regular, consistent cleaning and sanitizing of restrooms, locker rooms, tanning areas, all exercise equipment, etc.
Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
Oversees the ordering of club supplies uses specific budget based on club requirements.
Tracks Key Performance Indicators such as signups, guest counts, cancels, info calls (daily, weekly, monthly, annually) etc.
Manages marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
Assists in the completion of recorded info call inspections.