Hatch - General Manager - at Paradies Lagardère OKC

Paradies Lagardère•Oklahoma City, OK

6h•Onsite

About The Position

As our General Manager, you’ll be the heartbeat of our restaurant, ensuring every guest has an exceptional experience. Paradies Lagardère is an award-winning and innovative Airport Concessionaire, offering diverse and inclusive retail and dining environments. This role involves inspiring and mentoring teams, creating exceptional dining experiences, driving sales and profitability through financial analysis, and fostering a positive workplace culture based on trust, respect, and innovation (TRIFIC). The company is committed to creating a meaningful and positive impact on the community and environment, upholding the highest safety and health standards, especially in a post-COVID-19 world.

Requirements

5-7 years of experience in a full-service restaurant.
Ability to elevate guest experiences.
Passion for building teams and nurturing talent.
Strong operational skills with an eye for detail and efficiency.
Innovative thinking and adaptability in a fast-paced environment.
Obtain and maintain current Serve Safe Food Manager’s Certification within six months of hire/promotion.
Ability to lift a minimum of 25 lbs.
Ability to perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances.
Ability to stand for long periods.
Ability to work in an environment with varying temperatures.
Proficiency in food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and report preparation.
Agreement to work various shifts in a 7/365 team-oriented environment, with schedules determined by business needs.
Proficiency in reading and writing.
Proficiency in Microsoft Office Suite.
Proficiency in mathematics.

Nice To Haves

Bachelor of Science degree in hotel/restaurant management is desirable.
A combination of practical experience and education will be considered as an alternative.

Responsibilities

Lead and inspire your team to reach their full potential and create a thriving culture.
Create exceptional dining experiences by focusing on ambiance and culinary delights.
Analyze financial data to boost sales and profitability while maintaining service standards.
Foster a positive workplace environment promoting trust, respect, and innovation (TRIFIC).
Develop bench strength for all positions, ensuring upward mobility for high performers.
Recognize team members, coach them, and hold them accountable to policies and procedures.
Source and screen high potential candidates using approved interview guides.
Ensure all direct reports complete compliance and brand-specific training.
Set clear performance goals, provide ongoing feedback, and conduct timely performance evaluations.
Drive associate engagement through surveys and regular meetings to assess morale.
Ensure positive guest service, investigate and resolve complaints within 24 hours, and turn dissatisfied guests into return guests.
Role model expected behaviors and service, maintaining a professional restaurant image including cleanliness, food quality, and dress code.
Be a visible presence for management, associates, guests, and airport partners, monitoring performance and operational systems.
Create a safe and healthy environment, ensuring HACCP initiatives are followed and sanitary practices are enforced.
Ensure consistent high quality of food preparation and service.
Utilize opening and closing checklists and verify accurate completion of nightly, weekly, and monthly closing procedures.
Analyze financial data daily to maintain profitability and achieve labor and payroll goals.
Oversee food and beverage purchasing, quality, and cost control to maintain an acceptable food cost percentage.
Monitor supply purchases, utility usage, and miscellaneous expenditures to ensure profitability.
Complete personnel/payroll related administrative duties accurately and on time.
Implement proper security and loss prevention procedures to protect assets.
Complete accident reports promptly for guest or associate injuries.
Review financial information with the management team to achieve financial goals and identify opportunities.
Understand and utilize all hardware and software systems (inventory, purchasing, forecasting, scheduling, time keeping, email, electronic filing).
Adapt to fast-moving circumstances, utilizing problem-solving skills and resourcefulness.
Drive departmental success through innovation and collaboration.
Maximize resources to improve processes and grow the business, exhibiting efficiency and a sense of urgency.
Work independently, ensure compliance with operational standards, company policies, and laws.
Sustain performance under stress, such as tight deadlines.
Develop and deliver multi-mode communications effectively to different audiences.
Provide accessibility for open communication, leadership, direction, and motivation to all staff.
Be open-minded to feedback.
Exhibit self-confidence, poise, charisma, and interpersonal skills for effective teamwork and professional discussions.
Demonstrate leadership courage and the ability to coach direct reports and peers.