Hatch - Assistant General Manager - at Paradies Lagardère OKC

Paradies LagardèreOklahoma City, OK
Onsite

About The Position

Paradies Lagardère is an award-winning and innovative Airport Concessionaire. They are seeking passionate individuals for roles in a diverse and inclusive retail and dining environment. The company offers part-time and full-time opportunities within a rewarding environment, featuring award-winning concepts that attract travelers year after year. Working for Paradies Lagardère provides the opportunity to create a meaningful and positive impact on the community and the environment. As airport travel normalizes post-COVID-19, employees nationwide are committed to upholding the highest safety and health standards to ensure a comfortable and trustworthy environment for customers.

Requirements

  • 5-7 years of experience in a full-service restaurant.
  • Obtain and maintain current Serve Safe Food Manager’s Certification within six months of hire/promotion.
  • Ability to lift a minimum of 25 lbs.
  • Ability to perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances.
  • Ability to stand for long periods.
  • Ability to work in an environment with varying temperatures.
  • Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
  • Must agree to work various shifts in a 7/365 team-oriented environment.
  • Proficiency required in reading and writing, Microsoft Office Suite, and mathematics.

Nice To Haves

  • Bachelor of Science degree in hotel/restaurant management is desirable. A combination of practical experience and education will be considered as an alternative.

Responsibilities

  • Build a great workplace for strong performers by promoting and driving an engaged workforce, career development, and learning.
  • Support your TEAM!
  • Inspire and mentor all team members to reach their full potential.
  • Develop bench strength for all positions within your assigned area of responsibility, ensuring upward mobility for high performing team members and managers.
  • Consistently recognize team members when they excel.
  • Ensure that a coaching culture thrives, holding direct reports accountable to all policies and standard operating procedures.
  • Source high potential candidates using a variety of recruiting avenues.
  • Ensure each candidate is screened using approved interview guides.
  • Ensure all direct reports complete all compliance based and brand specific training by the due date.
  • Set clear performance goals and expectations for your team.
  • Follow up consistently, providing feedback on an ongoing basis.
  • Ensure performance evaluations and associate coaching is delivered on a timely basis.
  • Drive associate engagement through a variety of methods, including the annual engagement survey.
  • Be an active listener and leader, holding regularly scheduled meetings to assess the team’s morale and making necessary adjustments.
  • Strengthen expertise in the industry and deliver on our plans, keeping the needs of our internal and external customers in mind.
  • Ensure positive guest service in all areas.
  • Investigate and resolve complaints concerning food quality and service, responding to guests with a resolution within 24 hours.
  • Take all appropriate actions to turn dissatisfied guests into return guests.
  • Role model the behaviors and service expectations you have of your team.
  • Maintain professional restaurant image, including restaurant cleanliness, food quality and presentation standards, and dress code.
  • Be a visible presence, available to members of the management team, hourly associates, guests, and airport partners.
  • Monitor the performance of your team and operational systems, making adjustments as necessary.
  • Create a culture that promotes a safe and healthy environment.
  • Ensure that all HACCP related initiatives are being followed and acted on when necessary.
  • Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
  • Ensure consistent high quality of food preparation and service.
  • Ensure all opening and closing checklist are being used and take appropriate disciplinary action when they are not.
  • Verify that all nightly, weekly, and monthly closing procedures are completed accurately, including paperwork, time adjustments, and voucher and invoice data entry.
  • Drive top line sales and profitability.
  • Analyze financial data on a daily basis and take appropriate action to maintain profitability.
  • Ensure schedules are written to maximize sales and ensure guest satisfaction.
  • Achieve labor and payroll goals, as a percentage of sales.
  • Maintain an acceptable food cost percentage by overseeing food and beverage purchasing, quality and cost control.
  • Ensure all recipe and portioning standards are being followed to minimize costs.
  • Monitor supply purchases, utility usage and miscellaneous expenditures, making adjustments as necessary to ensure profitability.
  • Ensure personnel/payroll related administrative duties are completed accurately, on time, and following company policies and procedures.
  • Ensure that proper security and loss prevention procedures are in place to protect associates, guests, and company assets.
  • Ensure a safe working and guest environment to reduce the risk of injury and accidents.
  • Complete accident reports promptly if a guest or associate is injured.
  • Review financial information frequently with the management team to assist with achieving financial goals.
  • Identify opportunities and solve them.
  • Have a thorough understanding of all hardware and software systems that are used, including inventory, purchasing, forecasting, scheduling and time keeping, email, and electronic filing systems.
  • Demonstrate the ability to adapt and adjust readily to fast-moving, ever-changing circumstances, and utilize problem-solving skills and resourcefulness to solve situations.
  • Be innovative and collaborative in driving departmental success in response to key observations.
  • Maximize resources to improve process and grow the business.
  • Exhibit efficiency in completing job requirements through working with a sense of urgency, consolidating tasks, delegating, and empowering others while managing their efforts.
  • Be self-driven, work independently, and always do the right thing.
  • Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
  • Sustain performance under conditions of stress—such as tight deadlines and detailed questioning.
  • Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Role model and provide accessibility to all management and staff for open communication, leadership, direction, and motivation.
  • Be open-minded to feedback.
  • Have sufficient self-confidence, poise, charisma, and interpersonal skills to be able to work effectively as part of a team and to take part in professional discussions.
  • Demonstrate the ability to be a team player and quick learner in a dynamic, fast-paced environment with varying levels of patrons and team members present.
  • Exhibit leadership courage and the ability to coach up as well as coach direct reports.

Benefits

  • Career advancement opportunities
  • Fun Work Environment
  • Medical Benefits
  • Company Paid Time Off
  • Premium pay for Worked Holidays
  • 401K Program
  • On-line Learning system
  • Associate recognition Programs
  • Merchandise and dining discounts
  • Transportation and parking space assistance
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