General Manager

Urban Air Adventure Parks•Tacoma, WA

17h•$90,000 - $110,000•Onsite

About The Position

General Manager (GM) – Urban Air Adventure Park (Tacoma, WA) Lead with purpose. Develop leaders. Execute with discipline. Protect profitability. Urban Air Adventure Park in Tacoma is seeking a mission-driven General Manager who leads with a servant’s heart, mentors and develops young people, executes disciplined operational processes, and understands that profitability is a reflection of operational excellence, leadership accountability, and long-term business health. This role is about more than managing a facility. It is about: Building an intentional culture Developing first-time workers into confident leaders Executing systems with discipline and consistency Solving problems without hand-holding Protecting the guest experience while protecting profitability

Requirements

3+ years of leadership experience in hospitality, entertainment, or similar operations
Proven track record leading teams with accountability and consistency
Strong P&L management experience overseeing $5M+ in topline revenue
Demonstrated ability to manage labor, COGS, and operating expenses
Uses KPIs and reporting to drive decisions and results
Passion for mentoring young or first-time employees
Strong emotional intelligence and communication skills
Independent problem-solver aligned with mission and boundaries
Comfortable leading through systems and disciplined execution
Professional, adaptable, resilient, and people-focused
Ability to lead, motivate, and empower Team Members
Ability to align Team Members with Urban Air culture while balancing seriousness and fun
Takes initiative and ownership
Strong interpersonal and communication skills
Recognizes problems and solves them
Converts plans into action
Sees patterns in performance and strategizes solutions
Exercises sound judgment
Open to feedback and continuous self-improvement
Holds self to high standards of conduct and professionalism
Serves as a role model by upholding Urban Air policies and standards
Ability to work days, nights, and weekends as required
Work in a noisy, fast-paced environment
Stand and move throughout the facility for extended periods
Lift and carry up to 30 lbs

Responsibilities

Support the proper execution of all processes, systems, and standards
Hiring, termination, inventory, payroll, and scheduling
Maintain effective inventory control, storage, and rotation to minimize waste
Manage the Team to consistently meet expected standards
Train, delegate, and empower leaders while reinforcing punctuality, attendance, and attitude
Maintain clear, organized, and accessible park, café, and storage areas
Participate in regular staff meetings and training as required