LN Venues, General Manager - The Masonic
About The Position
WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! WHAT THIS ROLE WILL DO Establish and maintain high standards of customer service for staff, customers and vendors Identify and maximize revenue drivers while optimizing the overall guest and artist experience Collaborate with Marketing, Premium Seat Sales, Food and Beverage team, and Sponsorship to create innovative offerings that drive incremental revenue growth, fan and partner engagement, and profitability Manage overall expenses of concerts to maximize profits while protecting the guest and artist experience Manage relationship with city and local stakeholders Oversee food and beverage and merchandise performance and strategies (point of sale ratio, variety, etc.) Hires, trains and schedules full and part-time employees, and work closely with all subcontractors and/or third-party vendors Promote and establish "rental" events in the venue Works closely with Live Nation promoters and operations and provides direction on standards and compliance Coordinates and facilitates event set-up with operations Performs and executes successful settlement of events Performs and executes timely Flash Reports after events Forecasts in ROME, operational and production expenses, as well as ancillary revenue streams Coordinates day of event activities and matters Excellent working knowledge of Health & Safety SOPs Implements and complies with the companies' audit procedures Ensures that employee's performance is monitored and reviewed accordingly Management of employee attendance records, for all employees Any other reasonable duties as required by the executive management Work closely with key civic governmental departments, as well as interaction with the community in general Other duties as assigned This position typically supervises a number of exempt and non-exempt positions Day to day management of all venue vendors/subcontractors – HVAC, Plumbing, Electrical, Landscaping, Cleaning, Security, Trash/Recycling Responsible for meeting staffing levels and budget targets for each event Generate Operations costs flash report following each event Work with all other departments to help fulfill needed requirements Advance each show with tour security directors and fulfill tour security requirements On site for each event prior to load in and until load out
Requirements
- Minimum 5 years experience as a general manager or operations manager in a hospitality related business
- Must have extensive background in event sales and promotion
- Ability to perform all job duties and responsibilities
- Requires excellent communication skills, both verbally and written
- Must have expertise in profitability analysis and budgeting
- Exhibits strong problem-solving skills in long term and immediate situations
- Physical Demands/Working Environment: Working environment is fast-paced and has a moderate to loud noise level
- Ability to lift up to 50 lbs
- Flexible Schedule (days/nights, weekends)
- Position requires extended periods of prolonged standing, bending, stooping
- Ability to wear an earpiece for radio communication
Responsibilities
- Establish and maintain high standards of customer service for staff, customers and vendors
- Identify and maximize revenue drivers while optimizing the overall guest and artist experience
- Collaborate with Marketing, Premium Seat Sales, Food and Beverage team, and Sponsorship to create innovative offerings that drive incremental revenue growth, fan and partner engagement, and profitability
- Manage overall expenses of concerts to maximize profits while protecting the guest and artist experience
- Manage relationship with city and local stakeholders
- Oversee food and beverage and merchandise performance and strategies (point of sale ratio, variety, etc.)
- Hires, trains and schedules full and part-time employees, and work closely with all subcontractors and/or third-party vendors
- Promote and establish "rental" events in the venue
- Works closely with Live Nation promoters and operations and provides direction on standards and compliance
- Coordinates and facilitates event set-up with operations
- Performs and executes successful settlement of events
- Performs and executes timely Flash Reports after events
- Forecasts in ROME, operational and production expenses, as well as ancillary revenue streams
- Coordinates day of event activities and matters
- Excellent working knowledge of Health & Safety SOPs
- Implements and complies with the companies' audit procedures
- Ensures that employee's performance is monitored and reviewed accordingly
- Management of employee attendance records, for all employees
- Any other reasonable duties as required by the executive management
- Work closely with key civic governmental departments, as well as interaction with the community in general
- Other duties as assigned
- This position typically supervises a number of exempt and non-exempt positions
- Day to day management of all venue vendors/subcontractors – HVAC, Plumbing, Electrical, Landscaping, Cleaning, Security, Trash/Recycling
- Responsible for meeting staffing levels and budget targets for each event
- Generate Operations costs flash report following each event
- Work with all other departments to help fulfill needed requirements
- Advance each show with tour security directors and fulfill tour security requirements
- On site for each event prior to load in and until load out
Benefits
- HEALTH : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
- YOURSELF : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
- WEALTH : 401(k) program with company match, stock reimbursement program
- FAMILY : New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
- CAREER : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
- OTHERS : Volunteer time off, crowdfunding match
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
