General Manager

Chick-in Waffle•Kansas City, MO

46d•$40,000 - $70,000

About The Position

Ensure the smooth and efficient operation of the restaurant, resulting in a high level of customer satisfaction, profitability, and adherence to quality standards. This involves overseeing all aspects of the restaurant's operations, including staff management, customer service, financial performance, and compliance with health and safety regulations

Requirements

Associate degree in Business Administration or its equivalent in similar specialty
2-3 years of experience, preferably 3 in a similar field
Capacity to lead, motivate, and develop a diverse team of employees
Ability to delegate tasks effectively and provide clear direction and support
Strong focus on providing excellent customer service and enhancing the guest experience
Capacity to oversee daily operations and ensure that all processes run smoothly and efficiently.
Ability to manage the restaurant's budget, control costs, and optimize revenue
Commitment to maintaining high standards of food quality, presentation, and service.
Excellent verbal and written communication skills to interact with staff, customers, and vendors.
Effective time management skills to ensure that all tasks are completed efficiently and on schedule.
Strong interpersonal skills to build positive relationships with employees, customers, and suppliers.
Keen attention to detail to ensure that all aspects of the restaurant operations are executed flawlessly.
Leadership and Team Management
Customer Service Excellence
Financial Management
Operational Efficiency
Quality Control and Assurance
Communication Skills
Problem-Solving and Decision-Making
Time Management
Interpersonal Skills
Inventory Management

Responsibilities

Oversee all daily operations of the restaurant, including opening and closing procedures
Ensure that all areas of the restaurant, including the kitchen, dining area, and restrooms, are clean, well-maintained, and organized
Greet and interact with customers to ensure they have a positive dining experience in addition to addressing and resolving customer complaints promptly and effectively.
Address and resolve customer complaints promptly and effectively
Create and manage staff schedules to ensure adequate coverage during peak and non-peak times.
Conduct performance evaluations and provide feedback and coaching to staff members.
Monitor and manage the restaurant's budget, including tracking expenses, revenues, and profitability
Prepare and analyze financial reports, such as sales reports, profit and loss statements, and payroll summaries
Manage inventory levels of food, beverages, and supplies to ensure availability without overstocking
Coordinate with suppliers to place orders, receive deliveries, and manage vendor relationships
Ensure that all food and beverages meet quality standards and are served in a timely manner.
Build and maintain relationships with regular customers to foster loyalty
Collect and analyze customer feedback to improve service and offering
Ensure compliance with all local, state, and federal regulations, including labor laws and health codes
Conduct training sessions for new employees and ongoing training for existing staff.