General Manager

Classic Collision•Dayton, TN

44d

About The Position

Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve. Classic Collision offers competitive pay, benefits, and career advancement opportunities. Please come and join our team! The General Manager is responsible for the overall operations and financial results of their assigned store including but not limited to operations, internal and external development, business relationships, and profitability. The General Manager is expected to mentor to all direct reports while leading the team effectively and efficiently.

Requirements

Minimum of five years collision repair / auto body management experience REQUIRED
Proven leadership and track record of employee development
Ability to read and understand financial P&L statements required
Must have valid a driver's license and be eligible for insurance coverage
Working knowledge of CCC One estimating platform and management system
Advanced skills in Microsoft Office, including Word, Excel, Outlook and PPT.
Ability to read and interpret documents such as repair procedures, safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization

Nice To Haves

ICAR Platinum certification preferred
Ability to travel up to 25%

Responsibilities

Actively lead center level performance though: key metrics, quality, individual skill levels and culture
Communicate and manage the change process
Stay abreast of current vehicle repair procedures and technologies
Manage and hold all staff accountable for shop performance though Recipe Book execution.
Ensure customer satisfaction by coaching staff and resolve customer concerns as required
Recruit, interview and hire new staff as required
Train new hires regarding company policy and procedures
Promote safe, clean working conditions
Promote, develop and act as a liaison with area insurance contacts and other referral points
Contact all claims managers and dealer accounts every month
Participate in external marketing and team building activities as requested
Other duties may be assigned as necessary