General Manager

Owen Smart Video Solutions Inc•Irvine, CA

About The Position

This position provides leadership for assigned Branch; ensures delivery of quality services; manages operations eﬃciently and effectively to achieve service and proﬁtability objectives. Initiates the acquisition and integration of new business. Coordinates and directs new client transitions. Implements client satisfaction drivers. Coaches, trains, and develops ﬁeld managers and supervisors. Promotes client and employee retention initiatives. Distinguishing Characteristics: Full proﬁt & loss responsibility for an Owen Smart Video Security Branch Operation.

Requirements

Associates degree and 3 or more years of experience in a ﬁeld related to the security industry and/or business management, and responsible experience in the security industry, or an equivalent combination of education and experience suﬃcient to perform the essential functions of the job, as determined by the company.
Knowledge of security operations.
Knowledge of business operations management and human resources administration.
Ability to analyze business/ﬁnancial data and develop solutions.
Planning, organizing and leadership skills.
Oral and written communications skills.
Strong customer service and service delivery orientation.
Ability to interact effectively at various social levels and across diverse cultures.
Ability to be an effective leader and member of teams.
Ability to take initiative and achieve results.

Responsibilities

Ensures the delivery of high-quality customer service through regular contact with clients; evaluates service quality and initiates corrective action as necessary.
Analyzes operational and ﬁnancial indicators to continuously improve Branch performance; ensures proﬁtable operations with full proﬁt and loss accountability.
Meets regularly with client representatives for status updates and addresses any actual or potential problems; negotiates client contracts; supports client start-ups; carries out security planning, assessments and surveys; reviews and updates post orders.
Recruits, selects, orients, trains, and develops high caliber staff in collaboration with Area management; plans, assigns, and directs work; coaches’ employees to enhance skills; carries out disciplinary actions as necessary.
Develops and administers Branch budget in collaboration with Area management.
Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
Authorizes appropriate expenditures including equipment, supplies, and vehicles; ensures vehicles are properly maintained and administers driver training; ensures adequate inventory of uniforms, radios, etc.; maintains and submits payroll records and other required information.
Ensures scheduling is handled effectively to meet client requirements while controlling labor costs; reviews site reports to ensure post orders and client directions have been followed.
Promptly assists in the resolution of legal, ﬁnancial, human resources, and administrative issues.
Performs additional functions, duties and speciﬁc tasks of a similar nature and scope as necessary in order to achieve assigned business objectives.