General Manager

Goldfish Swim School MFO•Phoenix, AZ

1d•$57,000 - $67,000•Onsite

About The Position

Goldfish Swim School is a rapidly growing, award-winning franchise that offers a fun work environment where employees can gain real job experience and make a difference. The school focuses on changing and saving lives by teaching children to swim. The culture is described as having "Tropical Vibes & Impacting Lives," emphasizing passion for kids and swimming, and a commitment to core values like creating a GOLDEN Experience, providing WOW! Customer Service, acting with Integrity, Compassion, and Trust, achieving Extraordinary Results, and remembering to Celebrate! The General Manager oversees the daily operations, ensuring quality and success across staffing, pool operations, cash management, customer service, retail, vending, private parties, and employee activities. The company values its employees, offering rewards for hard work and advancement opportunities due to rapid growth. Each Goldfish Swim School is an independently owned and operated franchise, with franchisees setting their own wages, benefits, and terms of employment.

Requirements

Ability to work with children
Excellent interpersonal communication and organizational skills
Must pass background examinations (included with training)
High school diploma or GED required
Lifeguard, CPR/AED and First Aid certifications required

Nice To Haves

Bachelor’s degree in business administration, communications or equivalent is desired
Experience as youth sports instructor/coach, camp counselor or aquatics instructor/supervisor is preferred
Three to five years management experience is preferred

Responsibilities

Directs and controls the daily operations to ensure the school is running per GSS standard operating procedures.
Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.
Trains and oversees aquatics department to provide superior swim instruction to the students of GSS.
Interacts with the Deck Supervisors and Lead Teachers on issues related to class scheduling, student progress, customer service and employee performance and training.
Provides sales and marketing training to all qualified sales staff.
Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.
Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.
Gains knowledge and experience in the Links software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.
Initiates and oversees workplace employee activities (“Fun” Department) with the goal of achieving improved employee satisfaction.
Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility.
Trains all current staff on the GSS EAP.
Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
Schedules staff and manages payroll.
Fulfills other duties and responsibilities as assigned by the Employer.