General Manager | Renaissance Philadelphia Downtown | Philadelphia, PA

PM New•Philadelphia, PA

1d•Onsite

About The Position

The General Manager is responsible for all aspects of the operation of the hotel. Your leadership and strategic planning skills are integral to maximizing operations and guest satisfaction. We’re looking for someone to lead our staff by example. As such, the General Manager is expected to embody company culture and values. You will create an environment that fosters teamwork, builds morale, and increases retention with an enthusiastic focus on service to our guests. Here are a couple of the tasks you can expect to do on a daily basis: Monitor the full range of operations and financial performance of the hotel while providing operational guidance to leaders and team members. Ensure the financial success of the hotel by managing expenses, controlling labor costs, and assuming overall responsibility for revenue management. Confer with administrative personnel to review activity, operating and sales reports to determine changes in programs and/or operations. Lead the Guest Satisfaction efforts ensuring high brand standards are met with presence and accountability. Seek out critical information on market trends, segment behavior, and other data to make informed decisions and remain ahead of the pack. Develop and supervise programs that promote a positive work environment for all associates while ensuring that all employment-related processes and documentation are in compliance with local, state and federal laws and regulations. Assure regular repair, upkeep, and overall general maintenance of the hotel and provide a system of ongoing maintenance of facilities and equipment. Ensure all hotel policies and procedures are fully implemented in all departments, including safety, emergency guidelines, etc.

Requirements

Bachelor’s degree in Business Management, Hotel Management or equivalent experience.
Minimum of five years varied management experience in the hotel industry
Fluently speak, read and understand English.
Familiar with OSHA, local Department of Health regulations and relevant current laws governing the handling of hazardous substances.
Be prepared to move around because more than half of the time you will be standing/walking, carrying/lifting up to 25 pounds, bending/twisting, climbing stairs and more.
Must be able to accommodate varying schedules including nights, weekends and holidays.

Responsibilities

Monitor the full range of operations and financial performance of the hotel while providing operational guidance to leaders and team members.
Ensure the financial success of the hotel by managing expenses, controlling labor costs, and assuming overall responsibility for revenue management.
Confer with administrative personnel to review activity, operating and sales reports to determine changes in programs and/or operations.
Lead the Guest Satisfaction efforts ensuring high brand standards are met with presence and accountability.
Seek out critical information on market trends, segment behavior, and other data to make informed decisions and remain ahead of the pack.
Develop and supervise programs that promote a positive work environment for all associates while ensuring that all employment-related processes and documentation are in compliance with local, state and federal laws and regulations.
Assure regular repair, upkeep, and overall general maintenance of the hotel and provide a system of ongoing maintenance of facilities and equipment.
Ensure all hotel policies and procedures are fully implemented in all departments, including safety, emergency guidelines, etc.