General Manager

Resolute Road Hospitality•Coeur d'Alene, ID

10d

About The Position

The La Quinta Inn & Suites in Coeur d’Alene is entering an exciting new chapter as it prepares to transition into a Fairfield Inn by Marriott, and we are looking to grow our team! Located just minutes from the stunning Coeur d’Alene Lake, this property offers a unique opportunity to be part of a hotel’s evolution into a globally recognized brand. At Resolute Road Hospitality, we believe in being Stronger Together, acting with Integrity, and getting Better Every Day. If you are passionate about hospitality and want to be part of a team driving this transformation, we would love to have you join us. Summary At Resolute Road Hospitality, we’re redefining third-party hospitality management through collaboration, innovation, and excellence. With a growing national footprint, we offer dynamic opportunities for professionals ready to grow. Guided by our core values - Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day - we support your success at every turn. Join us on the road ahead and help us create exceptional experiences. Your Role As General Manager, you’ll lead daily operations with a focus on guest satisfaction, team development, and financial performance. You’ll foster a culture of service, accountability, and excellence while ensuring brand standards are upheld. This role is ideal for someone who leads with Integrity, thrives on Grit, and builds Stronger Together teams that deliver exceptional results.

Requirements

Strong understanding of hospitality operations and financial management
Excellent communication and leadership skills
Proficiency in Microsoft Office and hotel operating systems
Ability to lead in a fast paced, multi-departmental environment
Strategic thinker with hands on execution capabilities
Ability to assess and coach team performance fairly and consistently
Strong organizational and analytical skills
Ability to build rapport with community stakeholders and maintain visibility
Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
5-7 years of experience in full-service hotel operations required; 10+ years preferred
Previous General Manager experience strongly preferred
Experience with branded hotel systems and standards
Consistent attendance and adherence to Resolute Road Hospitality’s standards are critical to success in this role.

Responsibilities

Oversee operations of housekeeping, front desk, food & beverage, sales, and maintenance
Ensure proper training of all staff, including safety and standard operating procedures
Manage HR functions including hiring, retention, and team development
Conduct regular staff meetings and promote company culture and values
Respond to guest feedback with professionalism and urgency
Monitor and improve brand satisfaction scores and guest experience metrics
Maintain operational efficiency, service quality, and standards compliance
Manage hotel inventories, purchasing, and invoice approvals
Participate in sales and revenue management efforts
Coordinate capital improvement projects and protect hotel assets
Set and achieve realistic operational goals and profitability targets
Perform other duties as assigned