General Manager

Chiefs Fit•Kansas City, MO

44d

About The Position

Under the supervision of senior leadership, the General Manager (GM) leads and manages the member service functions within the club to provide the best guest and member experience, and team member environment. The GM recruits, hires, trains, and develops a diverse, high performance management team and prides leadership and direction to ensure the team achieves goals in a way that reflects the company values. The GM creates club strategy, execution of company initiatives, including responsibility for communicating and upholding company policies, standards and delivering on our commitment to a clean, friendly, and well-maintained club.

Responsibilities

Management of club team and financial performance
Drive all sales efforts within the club including personal training, recovery services, new member sales, EFT, retail, and supplements
Set monthly, weekly and daily financial goals
Review daily/weekly financial and club statistics with to identify potential revenue gaps and modify sales execution as necessary
Execute and coordinate promotions within the club
Drive club efforts in achieving revenue goals in NMS, EFT, retail, personal training and ancillary revenue
Responsible for attainment of department targets (e.g. revenue, member retention)
Responsible for scheduling department heads to meet club needs
Manage hours and labor spend
Ensure that all club members are delivered a high member service experience.
Proactively engage club member base, regularly greet, and interact with members, and conduct member satisfaction surveys under company guidelines.
Resolve member concerns and complaints in a professional manner within club parameters
Instill a sense of common responsibility and teamwork across club functions
Maintain a fully engaged and high performing department head team that aligns with company values and goals
Train and coach team members, including conducting planning sessions and performance reviews. Review, approve and provide recommendations regarding personnel actions including hiring, promotion, discipline, and termination
Lead club meetings to review performance and offer direction, motivation, and guidance toward achieving individual and company goals
Implement, supervise, and direct regular training to ensure all club employees are trained in sales SOPs, and other company policies
Instill a sense of common responsibility and teamwork across club functions to maintain positive member and team member experience. Ensure that all department heads and assistant department heads are 'cross-trained' on the fundamental aspects of each other's positions
Create and conduct team building activities including participation in recognition programs
Implement promotions and merchandising
Follow-up with compliance checks by monitoring club systems and team member performance
Ensure that systems procedures are accurately followed: Member check-in, telephone inquiry, guest processing, In Touch management, membership cards, fitness scheduling, etc
Daily reviews of new member agreements with sales team
Maintain a fully engaged and high performing team that aligns with company values and goals.
Utilize club systems to select, interview, and hire
Train & develop department heads according to SOPs and objectives
Conduct weekly (or as-needed) meetings with direct reports to review performance and offer guidance toward achieving individual and company goals. Offer career growth and advancement opportunities
Mediate club employee relations matters for team members
Counsel staff and consult with corporate support for additional direction