General Manager

Green Thumb • Crystal River, FL

4h • Onsite

About The Position

Green Thumb is proudly on a mission to promote well-being through the power of cannabis. We are looking for a General Manager at RISE Dispensary to lead, manage, and inspire a diverse team in driving results and delivering memorable, positive consumer experiences. All dispensary activities related to the customer journey, inventory operations, safety & compliance, and team member experience are under your direction. With training, coaching and development, a team of Leaders and Team Members will grow under the General Manager’s leadership. The General Manager serves as an ambassador in delivering lasting social change in our communities. The role requires someone who Drives Results by challenging and inspiring a team to exceed expectations and consistently executing against company strategy, state regulatory requirements, and local operations plans. They must Adapt to Change by communicating the “why” and aligning the team with Green Thumb’s Mission, Vision, Values, Priorities, and Behaviors, acting as a change champion. Business Insight is crucial for optimizing outcomes by leveraging data and translating it into actionable behaviors. A strong Customer Focus is needed to understand customer needs and improve the consumer journey. The General Manager must be able to Collaborate effectively, provide actionable feedback, and communicate across multiple channels. They should Value Differences by building diverse teams and fostering an inclusive environment. Finally, they must Develop Talent by prioritizing people development, taking ownership of the employee life cycle, and enhancing team engagement and professional development.

Requirements

• Bachelor’s degree or comparable business experience.
• At least five years in a supervisory or management role in a retail setting, specifically with POS business operations.
• Inventory control experience is required.
• Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs.
• Must have reliable, responsible, and dependable attendance.
• Must be 21 years or older.
• Must pass any and all required background checks.
• Must possess a valid driver’s license or state ID.
• Must be and remain compliant with all legal and company regulations for working in the industry.
• Must understand and comply with the rules, regulations, policies, and procedures of Green Thumb.
• Must have a solid understanding of the Cannabis laws, rules and regulations and passion to further their understanding and knowledge of the industry and the laws.
• Must be proactive, with a strong work ethic, attention to detail, and strong communication and leadership skills.
• Meet timelines consistently and be able to work under pressure effectively.
• Continuously open to constructive, developmental feedback, ability to maintain composure even in difficult situations.
• High interpersonal skills in a fast-paced, deadline-oriented environment, often working cross-functionally.
• Highly motivated, self-directed, innovative and able to work independently or among teams with keen judgment, common sense and resourcefulness.
• Adapts and thrives in a demanding, fast-paced environment.
• Possesses a high level of critical thinking.
• Operates with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements.
• Ability to resolve conflict, handle employee and customer complaints, and settle disputes.

Nice To Haves

• Cannabis experience preferred

Responsibilities

• Deliver direction, oversight, and execution of all dispensary operations.
• Ensure the dispensary is compliant with security, inventory, and local and state regulations.
• Drive revenue and profit through effective execution of programs, initiatives, and regionalized instore promotions.
• Oversee and manage quality product inventory, financial records, and Seed to Sale compliance.
• Maintain and enforce cash management handling protocols and daily reconciliation.
• Manage effective order & expense management processes aligned with store budgets.
• Conduct monthly audits and scorecard business reviews to identify operational inefficiencies and process improvement opportunities.
• Coach Leaders and Team Members to consistently deliver memorable, positive in-store customer experiences.
• Ensure “Leader on Duty” (LOD) presence is appropriately scheduled throughout the store.
• Coach Leaders to actively supervise, recognize team members and redirect behaviors during LOD shifts.
• Drive revenue through a seamless omni-channel customer experience and lead teams to deliver a consistent experience across in-store, drive-thru, curbside & delivery.
• Coach leadership team to deliver Loyalty goals, drive customer retention and repeat traffic.
• Serve as a liaison to the local community and support community outreach events and initiatives.
• Build and retain a high-performing team through selecting the best talent and effective onboarding, training, and development.
• Inspire a culture of engagement and performance through coaching, feedback, and recognition.
• Motivate dispensary team to exceed revenue targets and key metrics, emphasizing team member behaviors, service techniques and product knowledge.
• Monitor staffing needs and ensure scheduling practices align to store labor goals.
• Hold team members accountable for accurate timekeeping, schedule compliance, and reliability.
• Develop Leader and Team Member talent and effectively address performance issues on a timely basis.
• Regular, dependable attendance and punctuality.
• Perform other duties as needed.

Benefits

• The pay range is competitive and based on experience, qualifications, and/or location of the role.
• Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees