General Manager

Active Wellness LLC•Minneapolis, MN

49d•Onsite

About The Position

The General Manager is a key leadership role responsible for overseeing the fitness center. This position ensures Active Wellness's commitment to providing the best fitness environment with friendly staff, educated trainers, a clean facility, ethical business practices, and state-of-the-art equipment. The General Manager is tasked with achieving club objectives by fostering a quality environment, meeting or exceeding financial projections, overseeing ancillary sales, and reaching new membership and retention goals. This role involves overall supervision of team members and facility management to deliver excellent member experiences and ensure the club's financial success. The General Manager will serve as a role model, directing and managing the day-to-day operations of the club's fitness programming in alignment with the company's mission and core values.

Requirements

5 years of management experience in hospitality/fitness or related industry
Communication skills
Management skills
Customer service oriented
Results-oriented
Basic computer skills
Ability to multitask
Experience in leading a team
Detail-oriented
Organized
Highly responsive with a commitment to customer service
Strong verbal communication skills
Commitment to the fitness industry
4-year college degree or equivalent education and experience
CPR Certified
First Aid Certified
AED Certified
Proof of citizenship or legal status

Responsibilities

Cultivate and lead a positive, team-centered work environment that delivers on company goals
Hire, train, manage, and develop a high quality team of fitness professionals
Review and evaluate staff performance constructively on a regular basis through informal and formal performance management mechanisms
Create communication mechanisms for staff that enables two-way dialogue and provides them with timely and accurate information pertaining to company and club goals, programs, promotions, and policies
Manage an efficient fitness department whereby day-to-day operations run smoothly, company-wide policies are followed consistently, and problems are resolved in an effective and timely manner
Create staff schedules that guarantee there is appropriate coverage by the fitness team
Maintain and process all paperwork associated with members, staff or club operations completely and ensure information is entered in the appropriate systems accurately
Administration and processing of all semi-monthly online timesheets and employee payroll
Ensure superior customer service by sustaining a culture, through leadership and example, wholly committed to listening to members and guests, understanding their needs, and exceeding their expectations
Create and deepen relationships with members and enhance their sense of belonging and community within the club
Work with the sales team to integrate members into the club in a timely manner
Develop systems that deal with member issues proactively and in a timely, professional manner
Sincerely acknowledge members and guests
Be professional in your personal presentation
Use a professional and friendly communication style to enhance our member’s and guest’s experience
Be aware of and meet specific member and guest needs
Ensure the fitness team takes an active role in keeping current in their fields and are well trained and knowledgeable about their jobs, the company, and our services, promotions and business practices
Educate and train the fitness team on company and department programs
Ensure that all members of the fitness team keep current with the appropriate certifications, (i.e. PT, CPR/AED) they need for their job and maintain all paperwork associated with those certifications
Train staff and create systems that ensure they are embracing and following our Service Standards
Cross train staff so that they are always ready and available to help members and guests no matter what their job
Achieve financial performance results through the generation of ancillary service revenues, expense control and member retention
Oversee ancillary service programs and ensure that the programs are safe, provide quality experiences for members, meet members’ expectations and goals, and achieve revenue goals
Know your competition and use that information to make suggestions or changes that enable your club to be “best in class”
Develop and implement member communications initiatives that increase member retention, satisfaction and participation in revenue producing services
Monitor, evaluate and continuously improve operations, programming, and financial performance by interacting with members and staff, listening to their feedback and ideas and analyzing key metrics and data