General Manager - Hilton Garden Inn Buffalo Downtown

Hamister Group • Buffalo, NY

3d

About The Position

At Hilton Garden Inn Buffalo Downtown, we are dedicated to delivering exceptional guest experiences while creating a positive and empowering workplace for our team members. As a General Manager, you will lead all aspects of hotel operations and drive performance, culture, and service excellence. The GM is responsible for the overall leadership, strategic direction, and day-to-day operations of the hotel. The role ensures outstanding guest satisfaction, financial performance, brand compliance, and team engagement.

Requirements

• 5+ years of hotel leadership experience (AGM or GM preferred)
• Experience with Hilton brand preferred
• Proven track record of driving revenue and guest satisfaction scores
• Strong leadership, communication, and decision making skills
• Financial acumen including budgeting, forecasting, and P&L management

Responsibilities

• Lead and oversee all hotel operations including Front Desk, Housekeeping, F&B, Sales, and Maintenance
• Drive revenue growth, profitability, and expense control to meet or exceed financial goals
• Deliver exceptional guest experiences aligned with brand standards
• Recruit, train, coach, and develop a high-performing team
• Foster a culture of accountability, service excellence, and continuous improvement
• Maintain compliance with brand, safety, and regulatory standards
• Analyze performance metrics and implement initiatives for improvement

Benefits

• Competitive salary + performance-based bonus
• Health, dental, and vision insurance
• PTO (to include paid holidays)
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees