General Manager

SERVPRO of Southern Cuyahoga•Mentor, OH

31d

About The Position

At SERVPRO Team Fosdick, we specialize in fire and water cleanup and restoration, mold remediation, and construction services. We have expanded our operations to include 13 franchises in the Cleveland, Akron, Mentor, Mansfield and Toledo areas. We are currently seeking a driven and well-versed General Manager to oversee our new Mentor operation. The General Manager will have full responsibilities for both Mitigation & Construction services focusing on leading and communicating with teams to remain informed on job progress, documentation, budgeting, and customer experience, while proactively addressing issues and driving continuous improvement.

Requirements

Strong written and verbal communication skills.
Ability to interpret financial statements, including income statements, job costing, budgeting and use of financial data to drive operational decisions.
Minimum of 5 years of Construction management experience (restoration industry experience preferred).
Proficient computer skills, including Xactimate, and Microsoft Office Suite.
Demonstrated leadership and people-management capabilities.
Proficiency required in problem solving, time management, and ability to prioritize and deliver goals/objectives.

Responsibilities

Oversee the management of the Mitigation & Construction Services
Full profit and loss (P&L) responsibility for both the Mitigation and Construction division, overseeing financial performance, budgeting, forecasting, and cost controls to ensure profitability and sustainable growth.
Ensure all company divisions are operating on EOS (Entrepreneurial Operating System) principles.
Create a V/TO (Vision Traction Organizer) with 1- and 3-year goals and 10-year snapshot that align with Company Vision
Lead, participate in, and ensure accountability through weekly Level 10 Meetings with leadership and division teams, ensuring issues are identified, prioritized, and resolved.
Oversee and support the resolution of escalated billing disputes with customers, clients, and insurers to ensure accuracy, timeliness, and customer satisfaction.
Collaborate with Business Development to secure new business opportunities and support growth initiatives.
Support Business Development efforts by building and maintaining relationships with key accounts and Centers of Influence (COIs) to ensure long-term client satisfaction.
Partner with Division Managers and Shared Services to deliver exceptional and consistent customer experience.
Support safety initiatives and policy enforcement.
Supports recruiting, hiring, training, and retaining high-quality employees.
Accountable for the effective management, utilization, and protection of all Company assets, including vehicles, equipment, tools, facilities, and physical property.
Coach, mentor, and develop Division Managers to strengthen leadership effectiveness and accountability.
Ensure compliance with all federal, state, and local regulations, as well as SERVPRO® standards and policies.