General Manager

K.G.D.O. Holding Company, LLC•Enterprise, NV

16h•Onsite

About The Position

About Terra West Management Services At Terra West, we don’t just manage communities—we help them thrive. With over 40 years of expertise in community association management, we partner with HOA Boards to deliver excellence in operations, compliance, and community care. Our culture is rooted in respect, collaboration, and a relentless commitment to service. We believe people come first—our clients, our residents, and our team. Our Core Focus We exist to empower community leaders and enrich neighborhoods to Inspire Community by providing proactive guidance, professional management, and exceptional customer service. Every action we take is aimed at fostering vibrant, well-run communities where people feel heard, supported, and proud to live. Our Core Values – We I.N.S.P.I.R.E. Excellence Integrity – We do what’s right, even when no one is looking. Nurture – We invest in people, relationships, and growth. Service – We exceed expectations with every interaction. Passion – We bring energy and purpose to all we do. Innovation – We embrace change and lead with forward-thinking solutions. Resilience – We stay strong, adaptable, and solution-focused in every challenge. Empathy – We listen, understand, and lead with compassion. At Terra West, you’re not just taking a job—you’re joining a values-driven team that’s redefining excellence in community management. Essential Duties and Responsibilities: This General Manager will be based onsite and dedicated to a specific community. The primary responsibility of the General Manager is to advise, educate and assist the Board of Directors in the daily management and operations of the Association’s business. Job duties include, but are not limited to: · As an advisor to the Board of Directors, manage the day-to-day operations of the community association according to all applicable laws and governing documents. · Have a thorough knowledge of the Association’s governing documents (CC&Rs, Bylaws, Articles of Incorporation, Rules and Regulations) and advises the Board on applicable policies and guidelines on matters that are being considered or discussed. · Ensure that the Association is compliant with all Federal, State and Local rules and regulations and their governing documents. · Ensure that all licenses and/or permits pertaining to the operation of the Association are obtained and/or renewed in a timely manner. · Recommend procedural and policy amendments and initiatives to Board of Directors; implement all policies and procedures adopted by Board. · Schedule Board of Directors meetings; prepare agenda; prepare and distribute meeting notices to homeowners. · Attend regularly scheduled Board meetings, including preparation and distribution of Board Meeting agenda, meeting materials and minutes. · Maintain calendar of important due dates, meetings and critical deadlines. · Financial management, including fiscal budget preparation and oversight, invoice approval, and financial reports as requested by the Board. · Review the Association’s budget and current expenses and spending trend for possible savings whenever possible while optimizing utilization of resources and maintaining appropriate levels of quality, luxury and service to owners and residents. · Ensure that all tax returns are completed in a timely manner by the CPA. · Interface with auditor to ensure receipt of all necessary information to complete thorough and timely annual audits. · Oversee annual renewal of insurance policies and work with insurance agent to review and update insurance coverage on an annual basis. · Cooperate with workers compensation carrier to complete annual audit. · Ensure that assessments, fees and fines are billed timely and correctly. Work with Association Board, Association attorney and/or collection agent to ensure that collections proceed per Board adopted collection policy. · Perform routine property inspections to ensure standards set forth in the governing documents are being observed and report any discrepancies to the Board of Directors. · Have a thorough knowledge of the Association’s responsibilities towards maintenance of common · areas, neighborhood common areas, property lines, and landscaping easements. · Ability to meet and negotiate with outside contractors and vendors for the needs of the community. At the direction of the Board of Directors, obtain bids, evaluate proposals and make recommendations to the Board for work being contracted to an outside source. Oversee work being performed to ensure satisfactory completion in accordance with the terms of the contract. · Review Association’s contracts with service providers for cost control and, if necessary, make recommendations to obtain competitive bids. · Coordinate the receipt of all architectural and landscape requests, and work with the Board or Architectural Review Committee. Track time limitation and conduct final inspection of project at completion if directed by Board. · Review Association’s Reserve Study annually and note elements that need repairing or replacing. Review Reserve funding and advise Board of any recommended changes. · Assist the Reserve Study Specialist in the preparation of the Association’s Reserve Study in a timely manner and as required. · Communicate with and update Board of Directors on a regular basis regarding the operation and administration of the Association. · Daily interaction with community residents and Board members in a professional and courteous manner. · Respond timely to inquiries from Board members and residents and follow through for client satisfaction. · Resolve homeowners’ problems as they pertain to the association, common elements, and governing documents, in a prompt and courteous manner. All calls are returned within 24 hours, except weekends and holidays. · Organize and maintain files of all legal documents, owner lists, correspondence, and other files as required. · Perform other tasks and projects as directed by Terra West and the Board of Directors. · Position will be dedicated on-call in the event of an emergency or provide staff to perform on-call duties in their absence. · Stay abreast of current trends in community management through continuing education programs, classes and conferences. · In conjunction with the Facilities Manager, oversee maintenance and janitorial staff to ensure common areas are maintained on a daily basis. · Schedule and oversee move-ins and move-outs. · In conjunction with the Facilities Manager, conduct regular inspection tours and assess all building and property operations

Requirements

Minimum 2 years’ experience with large-scale community association management preferred
Must have knowledge of the principles and practices of a community association
Minimum 2 Years of customer service and/or office experience
Computer proficiency in Word, Excel and Outlook – typing speed 60 wpm
Must possess vehicle with insurance and valid registration
Valid driver’s license
Must be professional in both appearance and character
Commitment to the highest level of customer service
Good decision-making abilities
Organizing and prioritizing skills
Excellent verbal and written communication skills
Attention to detail and accuracy
Excellent time management and follow-through skills
Problem-solving skills
Ability to handle many tasks simultaneously with the ability to work effectively under time constraints and deadlines
Enthusiasm for the job and for the property
Maintain confidentiality and exercise good judgment
Ability to respond effectively to highly sensitive inquiries or complaints
Ability to write letters, newsletters, notices, resolutions, policies, etc.
Ability to define problems, collect data, establish facts, and draw valid conclusions
See and read small print, both on paper and on a computer screen, quickly and accurately
Sit for extended periods of time while working at a computer
Hear and speak clearly on the telephone, video conference, and in person

Nice To Haves

Nevada Community Manager’s Certification, Certified Manager of Community Associations (CMCA) and/or the Association Management Specialist (AMS) designation from CAI preferred

Responsibilities

As an advisor to the Board of Directors, manage the day-to-day operations of the community association according to all applicable laws and governing documents.
Have a thorough knowledge of the Association’s governing documents (CC&Rs, Bylaws, Articles of Incorporation, Rules and Regulations) and advises the Board on applicable policies and guidelines on matters that are being considered or discussed.
Ensure that the Association is compliant with all Federal, State and Local rules and regulations and their governing documents.
Ensure that all licenses and/or permits pertaining to the operation of the Association are obtained and/or renewed in a timely manner.
Recommend procedural and policy amendments and initiatives to Board of Directors; implement all policies and procedures adopted by Board.
Schedule Board of Directors meetings; prepare agenda; prepare and distribute meeting notices to homeowners.
Attend regularly scheduled Board meetings, including preparation and distribution of Board Meeting agenda, meeting materials and minutes.
Maintain calendar of important due dates, meetings and critical deadlines.
Financial management, including fiscal budget preparation and oversight, invoice approval, and financial reports as requested by the Board.
Review the Association’s budget and current expenses and spending trend for possible savings whenever possible while optimizing utilization of resources and maintaining appropriate levels of quality, luxury and service to owners and residents.
Ensure that all tax returns are completed in a timely manner by the CPA.
Interface with auditor to ensure receipt of all necessary information to complete thorough and timely annual audits.
Oversee annual renewal of insurance policies and work with insurance agent to review and update insurance coverage on an annual basis.
Cooperate with workers compensation carrier to complete annual audit.
Ensure that assessments, fees and fines are billed timely and correctly. Work with Association Board, Association attorney and/or collection agent to ensure that collections proceed per Board adopted collection policy.
Perform routine property inspections to ensure standards set forth in the governing documents are being observed and report any discrepancies to the Board of Directors.
Have a thorough knowledge of the Association’s responsibilities towards maintenance of common areas, neighborhood common areas, property lines, and landscaping easements.
Ability to meet and negotiate with outside contractors and vendors for the needs of the community. At the direction of the Board of Directors, obtain bids, evaluate proposals and make recommendations to the Board for work being contracted to an outside source. Oversee work being performed to ensure satisfactory completion in accordance with the terms of the contract.
Review Association’s contracts with service providers for cost control and, if necessary, make recommendations to obtain competitive bids.
Coordinate the receipt of all architectural and landscape requests, and work with the Board or Architectural Review Committee. Track time limitation and conduct final inspection of project at completion if directed by Board.
Review Association’s Reserve Study annually and note elements that need repairing or replacing. Review Reserve funding and advise Board of any recommended changes.
Assist the Reserve Study Specialist in the preparation of the Association’s Reserve Study in a timely manner and as required.
Communicate with and update Board of Directors on a regular basis regarding the operation and administration of the Association.
Daily interaction with community residents and Board members in a professional and courteous manner.
Respond timely to inquiries from Board members and residents and follow through for client satisfaction.
Resolve homeowners’ problems as they pertain to the association, common elements, and governing documents, in a prompt and courteous manner. All calls are returned within 24 hours, except weekends and holidays.
Organize and maintain files of all legal documents, owner lists, correspondence, and other files as required.
Perform other tasks and projects as directed by Terra West and the Board of Directors.
Position will be dedicated on-call in the event of an emergency or provide staff to perform on-call duties in their absence.
Stay abreast of current trends in community management through continuing education programs, classes and conferences.
In conjunction with the Facilities Manager, oversee maintenance and janitorial staff to ensure common areas are maintained on a daily basis.
Schedule and oversee move-ins and move-outs.
In conjunction with the Facilities Manager, conduct regular inspection tours and assess all building and property operations