General Manager

The Blue Collar Recruiter•Fort Lauderdale, FL

23d•$130,000 - $175,000

About The Position

A rapidly growing residential services company is seeking a hands-on General Manager to help scale operations, develop leaders, and drive performance across the organization. With aggressive growth goals and expanding service offerings, this role is critical in building operational excellence, strong leadership, and scalable systems. This is a high-impact leadership position for someone who thrives in a fast-paced, high-growth environment and is excited to help shape the future of the business.

Requirements

10+ years of leadership experience in HVAC or residential services
Proven success scaling operations in a high-growth environment
Strong experience with P&L ownership and multi-team leadership
Deep understanding of KPIs, performance management, and operational systems
Ability to balance hands-on leadership with strategic execution
Servant leader with a hands-on, lead-from-the-front mentality
Results-driven with high integrity and accountability
Strong communicator and team builder
Thrives in fast-paced, growth-oriented environments

Responsibilities

Oversee end-to-end residential and commercial HVAC operations, including service, maintenance, installations, and customer care
Spend significant time in the field early on to understand workflows, identify gaps, and improve execution
Design, implement, and refine standard operating procedures (SOPs) across all departments
Drive systems adoption and process improvements (CRM, dispatch, inventory, and operational tools)
Ensure alignment between sales, service, dispatch, and support teams
Build and develop high-performing leadership teams across the organization
Establish clear roles, responsibilities, and accountability structures
Coach and mentor managers to balance performance and team engagement
Foster a culture of ownership, accountability, and continuous improvement
Define and implement KPIs across all levels of the business
Establish clear tracking methods and reporting cadences
Lead a rhythm of accountability through daily huddles, weekly reviews, and monthly scorecards
Drive performance by holding teams accountable and implementing improvements as needed
Translate aggressive growth goals into scalable operational strategies
Oversee budgets, margins, and P&L performance
Identify and execute revenue growth opportunities (memberships, upsells, new services)
Support infrastructure growth, including fleet, staffing, and facilities
Ensure a best-in-class customer experience across all touchpoints
Implement quality assurance programs and customer feedback loops
Maintain high standards for service delivery and operational excellence