General Manager

American Golf Corporation•Carson, CA

12d•Onsite

About The Position

American Golf is a trusted leader in golf hospitality, known for elevating the game and the communities around it. We bring deep expertise in golf operations and club culture, paired with a genuine commitment to creating welcoming, memorable experiences for every guest and member. Our teams take pride in course care, exceptional service, and thoughtful environments that invite people to play, connect, and feel at home. We believe golf is more than a sport, it’s a place where relationships grow, traditions thrive, and everyone is part of the community. Job Purpose The General Manager is responsible for the overall leadership, financial performance, and operational excellence of the club. This role oversees all aspects of the business, including member and guest experience, staff leadership, revenue generation, financial management, compliance, and community relations. The General Manager partners closely with department leaders, company leadership, the Regional Director, and ownership to execute the club’s business plan, achieve financial objectives, and maintain high standards of service, safety, and accountability.

Requirements

Minimum of 5 years of General Manager experience, preferably in golf, hospitality, or service-driven environments
1–2 years of experience managing food and beverage operations of $1M or more
2–3 years of experience managing financials, including P&L statements
Proven ability to develop and execute financial and operational plans
Strong leadership, communication, and organizational skills
Experience conducting performance evaluations and managing employee relations
Proficiency in Microsoft Word, Excel, PowerPoint
Experience with CRM systems, Point of Sale systems, and timekeeping platforms (ADP/Kronos preferred)
Familiarity with collaboration tools such as MS Teams, Zoom, and Workplace
Working knowledge of social media platforms including LinkedIn, Facebook, Instagram, TikTok, and others
Knowledge of the golf industry
PGA or LPGA certification

Responsibilities

Serve as the primary leader and ambassador for the club, fostering strong relationships with members, guests, associates, and the surrounding community
Maintain visibility and open communication through daily walkthroughs and regular engagement with members and guests
Address member and guest concerns promptly and professionally to drive satisfaction, retention, and loyalty
Operate the club in a fiscally responsible manner in alignment with approved budgets and ownership expectations
Oversee Profit & Loss performance, including revenue, labor, cost controls, and inventory management
Review financial reports, general ledger activity, accounts payable, and accounts receivable on a regular basis to ensure accuracy and timely follow-up
Monitor inventory levels across merchandise, food, and beverage to balance service quality and cost efficiency
Drive revenue growth by acting as the sales leader for the club, including oversight of reservations, tee sheets, utilization, and pricing integrity
Analyze demand patterns and initiate promotional, demand-management, and demand-creation strategies
Support membership growth, event sales, and utilization through strategic outreach and relationship building
Recruit, hire, train, develop, and retain a diverse, high-performing management and hourly team
Provide clear direction, coaching, performance feedback, and corrective action when necessary
Lead weekly department head meetings and bi-monthly all-staff meetings to ensure alignment and accountability
Serve as a role model by demonstrating the professionalism, work ethic, and values expected of all American Golf employees
Partner closely with the Superintendent, Food & Beverage Director, and department heads to ensure operational excellence and adherence to American Golf standards
Ensure the club operates in compliance with all applicable federal, state, and local laws and regulations
Enforce all safety, health, and sanitation standards across the property
Oversee facility condition and maintenance to ensure a safe, welcoming, and well-maintained environment
Act as the club’s community liaison by engaging with local organizations, special interest groups, and partners to support membership and event growth
Maintain strong working relationships with ownership and represent American Golf Corporation professionally and transparently
Perform other related duties as assigned to support business needs and organizational objectives